Senior HR

About Expressions

Expressions is a leading provider of beauty and wellness services in Singapore, offering slimming, hair removal, and facial treatments. We are committed to delivering real results and excellent customer service in a supportive, dynamic workplace.

Job Purpose

The Senior HR & Operations Executive is responsible for managing and executing all core human resource functions while supporting daily operational activities. This is a hands-on role that ensures staff are engaged and performing, HR processes run smoothly, payroll and commissions are accurate, and business operations support company growth. The role also carries light leadership responsibilities in guiding culture, supporting performance, and ensuring accountability. We are looking for someone who is flexible and open to taking on other tasks as needed to support the business.

Who We're Looking For

We are looking for a Senior HR & Operations Executive who is:

• Honest and trustworthy, always acting with integrity and transparency.
• A strong problem-solver who approaches challenges with a solutions-oriented mindset.
• Responsible and accountable, taking full ownership of their duties and delivering results reliably.
• Flexible and adaptable, willing to take on new or additional tasks when required.
• Committed to building a positive culture and business growth.

If you take pride in your work, are hands-on in addressing issues, and set high standards for yourself

and others, we want to meet you.

Key Roles & Responsibilities

1. HR Management

2. Oversee end-to-end recruitment, hiring, onboarding, and offboarding.

3. Develop and implement HR policies, procedures, and employee handbooks.
4. Address staff issues, grievances, conflict resolution, and disciplinary actions fairly and consistently.
5. Ensure compliance with all relevant labour laws and regulations.
6. Manage employee records, leave, attendance, and documentation.
7. Enforce staff policies consistently across the organisation.

8. Oversee work permit applications, maternity leave, and childcare leave for office and retail staff.

9. Payroll, Commissions & Benefits

10. Administer monthly payroll, commissions, and incentive schemes accurately and on time.

11. Handle CPF contributions and statutory submissions.
12. Review, recommend, and implement competitive salary, commission, and benefits packages.

13. Address payroll queries and resolve discrepancies efficiently.

14. Staff Development & Performance

15. Work with team leaders to identify training needs and coordinate training sessions.

16. Monitor staff performance and take action on underperformance when necessary.

17. Motivate and retain key staff through engagement and recognition programs.

18. Operational Excellence

19. Support daily operations to ensure smooth service delivery.

20. Coordinate both retail and outlet staff schedules and resources to ensure smooth, efficient day-to-day operations.
21. Work with other departments to resolve operational issues quickly.
22. Conduct retail outlet audit checks, including customer cards.

23. Manage staff outlet issues and handover processes.

24. Leadership & Culture

25. Contribute to a positive, accountable, and high-performance work culture.

26. Demonstrate professionalism, fairness, and integrity in daily interactions.
27. Encourage staff to uphold company values and service standards.
28. Serve as a reliable point of contact for HR and operational matters.
29. Be willing to take on other tasks and responsibilities as assigned to support business and operational needs.

Requirements

• Degree in HR Management, Business Administration, or related field.
• At least 5 years of hands-on experience across all key HR functions and operations, with demonstrated ability to work independently and readiness to take on greater leadership responsibilities in the future.
• Strong knowledge of payroll, commission calculations, and local employment regulations.
• Experience with HR software/systems is an advantage.
• Excellent communication, problem-solving, and interpersonal skills.
• Able to work independently and manage multiple priorities.
• High level of integrity, confidentiality, and accountability.
• Able and willing to work full-time on-site at our office and/or retail outlets.

Key Competencies

• Hands-on Execution & Accountability
• Problem Solving & Decision Making
• Attention to Detail (especially for payroll/commission)
• Communication & Negotiation
• Organisation & Process Improvement
• Discipline & Reliability
• Flexibility and willingness to handle additional tasks as required