IT Business Partner, Singapore

2 weeks ago

Singapore EtonHouse Singapore Full time $80,000 - $120,000 per year

Job Description

1. Strategy & Roadmap (Singapore)

  • Build and maintain the Singapore Digital & Data Roadmap, aligned to
    business strategy and Group architecture standards; span teaching & learning
    (LMS/classroom tech), admissions & enrolment, parent communications,
    safety & duty of care, finance/HR systems, and facilities/IoT where relevant.
  • Translate pain points into prioritised epics with benefit cases, timelines, and
    budget asks; ensure fit with EdTech directions in Singapore schools.

2. Business Relationship Management (BRM)

  • Serve as the single point of contact between business leaders (Principals,
    Heads of Department, Corporate leads) and IT.
  • Run structured demand intake, discovery workshops, and user journey
    mapping; maintain a visible backlog and decision logs.

3. Delivery Orchestration (through the IT team)

  • No direct line control over school operations: partner with the IT team to
    plan releases, sequence dependencies, and remove blockers.
  • Define acceptance criteria and value KPIs; ensure training, enablement,
    and change management for teachers and staff. (Emphasis on operational
    effectiveness and continuous improvement echoes leading IT performance
    roles).

4. Hands on Prototyping & POCs (incl. AI)

  • Build quick POCs (low code/cloud tools, data prototypes, LLM powered
    assistants) to test feasibility and value.
  • Design AI guardrails (prompt/data policies, human in the loop) with PDPA compliant data handling.

5. Data, Security & Compliance

  • Champion data governance for student, parent, and staff data; align
    processes and vendor contracts with PDPA obligations and school policies.
  • Coordinate with Group Security and Legal on risk, BCP/DR, incident
    readiness, and privacy impact assessments.

6. Architecture & Vendor Management

  • Ensure solutions integrate with core platforms (e.g., SIS, LMS, identity/MDM,
    analytics) and follow Group standards.
  • Shape RFPs, evaluate vendors, manage SLAs, and track total cost of
    ownership and ROI.

7. Performance & Value Realisation

  • Establish IT performance metrics for Singapore (adoption, uptime,
    time to onboard, issue MTTR, digital NPS); run monthly dashboards and
    reviews to CEO SG —mirroring best practices around portfolio/performance
    management.

Qualifications:

  • At least Degree in Computer Science, Information Systems, Engineering, or related
    field; advanced degree a plus.
  • 5+ years in technology and/or digital roles with at least 1–3 years partnering
    senior business stakeholders; education or multi-site services experience
    advantageous.
  • Demonstrated IT governance/portfolio skills (prioritisation, value tracking) and change management in complex environments. (Comparable leadership/accountability patterns are seen in global ITBP roles.
  • Hands-on ability to build POCs (low-code apps, analytics prototypes, workflow automation, LLM pilots).
  • Familiarity with SIS/LMS, identity/MDM, integration patterns (APIs/iPaaS), cloud services, and analytics/BI is a plus.
  • Understanding of PDPA and education sector expectations in Singapore; being able to embed compliance by design is also a plus.

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