Senior Operations Manager
3 days ago
RESPONSIBILITIES
- Drive and develop operational excellence by improving process and / or procedures within the operations environment to enhance service level and improve productivity.
- Plan and monitor day-to-day running of business to ensure smooth progress.
- Works independently and takes ownership of issues and provides accurate and proper reports to the Management Team.
- Meet operations key performance indicators and improve on customer's feedback.
- Set and manage strategic goals and make decisions for operational activities.
- Constantly look for improvement opportunities and streamline the process.
- Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels.
- Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses.
REQUIREMENTS
- Minimum diploma holder in any field.
- Strong people management skills and leadership qualities.
- Resourceful, good team player and able to multi-task.
- Good analytical, organizational and problem-solving skills.
- Excellent time management skills and the ability to organise the team effectively and efficiently.
- Able to work in a fast-paced and dynamic work environment.
OTHER DETAILS
- Working location: Palau Bukom
- 5.5 days per week
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