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Operations Manager
2 weeks ago
About the Role
We are seeking an experienced and dedicated Central Kitchen Operations Manager to lead our kitchen operations team. This role is responsible for ensuring smooth day-to-day operations, maintaining food quality and hygiene standards, managing staff performance, and driving process improvements. If you have a strong background in food production, leadership skills, and a passion for operational excellence, we'd love to hear from you.
Key Responsibilities
Operations Management
- Guide the Operations Executive and Admins to ensure efficient daily operations.
- Lead the operations team according to company SOPs and workflows.
- Ensure compliance with SFA requirements; attend inspections and oversee follow-up actions.
- Oversee food preparation, production, and timely delivery.
- Drive food quality assurance and continuous improvement initiatives.
- Conduct regular checks on hygiene, service standards, and product quality.
- Maintain kitchen infrastructure and equipment standards.
- Manage staff integration, coaching, mentoring, and performance.
- Participate in cross-functional projects, including process automation.
Administrative Duties
- Evaluate staff performance and recommend confirmations, promotions, or training.
- Handle disciplinary actions, grievances, and conflict resolution.
- Communicate company policies and procedures to the team.
- Submit monthly performance and operations reports to senior management.
Requirements
- O-Levels, Higher Nitec, or Diploma in F&B Management, Culinary Arts, or a related discipline.
- Minimum 5 years of experience in a central kitchen or food production environment.
- Strong leadership, interpersonal, and organizational skills.
- Able to work on a 5.5-day schedule, including Public Holidays and Chinese New Year.
- Resourceful, detail-oriented, and capable of adapting in a fast-paced environment.
