Housekeeping Operations, Assistant Manager

4 days ago

East Region, Singapore UEMS Solutions Pte Ltd Full time $60,000 - $120,000 per year

Key Roles and Responsibilities

  • Assist the Manager in the day-to-day operations and supervise a team of housekeeping staff in the provision of housekeeping services
  • Meet or exceed all contractual key performance indicators
  • Able to analyse data and information from the system and recommend work improvement programmes
  • Develop a good working relationship with our customers and participate actively in committees and special activities / projects with the customers
  • Maintain the housekeeping budget in terms of manpower and inventory, provide billing summaries and expenses in accordance to the company's requirements
  • Plan and select appropriate equipment and/or technologies and supplies for smooth delivery of services
  • Manage the planning of work schedules and deployment of manpower
  • Recruit, schedule and ensure orientation and training for all new housekeeping staff members
  • Ensure occupational safety and health standards are maintained and orientate all staff with a safety mindset
  • Prepare monthly reports and analyse the KPIs and ensure continuous improvement
  • Put up incident reports and manage major incidents and emergencies in collaboration with relevant persons
  • Ensure that all work activities are in compliance to regulatory requirements

Job Requirements & Requisites

To succeed in this key role, candidates must possess the following qualifications and attributes:

  • Degree / Diploma in relevant discipline with at least 3 years of working experience in housekeeping operations.
  • Possess strong leadership and supervisory skills
  • Excellent verbal and written communication
  • Sound planning, problem-solving, analytical and critical thinking skills
  • Strong knowledge of operational processes and procedures
  • Committed, self-motivated, positive and possess a "can-do" attitude, especially when persevering in challenging times
  • Passionate and proficient in operational management, with a proven track record in leading a large team and establishing an effective operating system for the delivery of quality service
  • Dynamic and able to motivate, inspire and lead the team to deliver service quality and achieve peak performance
  • Believes in people development and investing in the right resources to achieve the desired outcomes
  • Independent yet able to work cohesively with staff at all levels
  • Proficient in Microsoft Word, Excel and Powerpoint

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