Housekeeping Operations, Assistant Manager
2 weeks ago
Key Roles and Responsibilities
- Assist the Manager in the day-to-day operations and supervise a team of housekeeping staff in the provision of housekeeping services
- Meet or exceed all contractual key performance indicators
- Able to analyse data and information from the system and recommend work improvement programmes
- Develop a good working relationship with our customers and participate actively in committees and special activities / projects with the customers
- Maintain the housekeeping budget in terms of manpower and inventory, provide billing summaries and expenses in accordance to the company's requirements
- Plan and select appropriate equipment and/or technologies and supplies for smooth delivery of services
- Manage the planning of work schedules and deployment of manpower
- Recruit, schedule and ensure orientation and training for all new housekeeping staff members
- Ensure occupational safety and health standards are maintained and orientate all staff with a safety mindset
- Prepare monthly reports and analyse the KPIs and ensure continuous improvement
- Put up incident reports and manage major incidents and emergencies in collaboration with relevant persons
- Ensure that all work activities are in compliance to regulatory requirements
Job Requirements & Requisites
To succeed in this key role, candidates must possess the following qualifications and attributes:
- Degree / Diploma in relevant discipline with at least 3 years of working experience in housekeeping operations.
- Possess strong leadership and supervisory skills
- Excellent verbal and written communication
- Sound planning, problem-solving, analytical and critical thinking skills
- Strong knowledge of operational processes and procedures
- Committed, self-motivated, positive and possess a "can-do" attitude, especially when persevering in challenging times
- Passionate and proficient in operational management, with a proven track record in leading a large team and establishing an effective operating system for the delivery of quality service
- Dynamic and able to motivate, inspire and lead the team to deliver service quality and achieve peak performance
- Believes in people development and investing in the right resources to achieve the desired outcomes
- Independent yet able to work cohesively with staff at all levels
- Proficient in Microsoft Word, Excel and Powerpoint
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