IT Support/Helpdesk Lead

16 hours ago


Singapore STAFFKING PTE. LTD. Full time $90,000 - $120,000 per year
Highlights
  • 5-day work week
  • Office hours
  • No travelling required
Key Responsibilities
  • Support the supervisor in managing day-to-day operations, including staffing, scheduling, and performance tracking.
  • Lead the onsite IT service team to ensure KPIs and SLAs are consistently achieved.
  • Monitor service quality and drive a smooth, customer-focused IT support experience both onsite and remotely.
  • Develop strategies with the team to improve first-contact resolution rates.
  • Manage escalated cases and resolve operational issues within the required timeframe.
  • Assist in planning and executing operational initiatives to improve service efficiency and client satisfaction.
    Contribute to the creation and maintenance of knowledge-based systems to document best practices and technical know-how.
Requirements
  • Team lead or supervisory experience , preferably in IT service or technical support environment

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON .

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Teo Yong Han (R



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