Helpdesk Support Specialist

Full Time - Post Date: October 4, 2021 18350 As a Helpdesk Support Specialist, you will get to: - Monitor and observe system alerts or out of the normal system behaviours. - Perform consolidation of records for reporting for monitoring, analytics or audit purposes. - Perform post change system health checks to verify that the changes didn’t caused...

Overview We are seeking an experienced and customer-focused Senior Helpdesk Specialist to join our IT support team. This role is responsible for providing advanced technical support, overseeing helpdesk operations, and ensuring the timely resolution of complex IT issues. You will also mentor junior staff, contribute to process improvements, and collaborate...

**Role Responsibilities**: - Monitor mailbox for incoming support requests and inquiries. - Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact. - Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues. - Monitor and observe system alerts or out...

**Responsibilities: ** - Demonstrate excellent communication skills, both written and spoken - Receives and responds to customer problems, issues, and requests. - Ensure all incidents and service requests are successfully and accurately identified, categorized, prioritized, diagnosed and managed in the Service Desk IT Service Management Tool - Escalate and...

IT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore’s largest telecommunications...

ITE/Higher NITEC in Computer or IT related studies - Fresh Graduates are welcomed to apply - Able to work independently - Working knowledge in Windows and Networking - Provide IT Helpdesk Technical Support - Setup and maintain equipment such as PCs, routers, printers - Replacement of hardware parts if required - Troubleshoot, diagnose and resolve basic...

**Job Purpose**: Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices. - Providing technical assistance (remote access) to ERP systems, Matching systems and Reporting systems. - Providing technical...

【What will you be working on】 - Provide IT support during major campaigns (e.g. Power Shutdown) or peak periods - Prepare service reporting and helpdesk call records with ServiceNow - Resolve enquiries or/and issues, ensuring proper follow-up & case closure - Direct unresolved issues to the next level of support personnel. - Determine the best solution...

Job Summary We are looking for an IT Helpdesk and Support Specialist for one of our clients to provide daily technical support and ensure smooth IT operations. The ideal candidate should have experience in helpdesk support, desktop troubleshooting, and basic server/network administration. Responsibilities Provide end-user support for issues related to PCs,...

1. End-User & Technical Support Provide first-line support for office productivity and collaboration tools (Microsoft Office Suite, Teams, SharePoint, Google Workspace, email, etc.). Troubleshoot and resolve hardware, software, and network issues related to desktops, laptops, printers, scanners, and copiers. Deliver timely and professional support to users,...