IT Helpdesk

**Helpdesk Ops Support Executive (102)**: **Responsibilities**: - Perform basic troubleshooting (gathering information, screenshots, referencing FAQs etc) - Escalate issues to the next level of support. - Follow up on raised tickets to closure. **Requirements**: Best Regards Wei Sian IT Consultancy & Services Pte Ltd

**WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...

Issue Management: Log all incoming calls and email and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents. Provide initial troubleshooting and support for incidents. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and...

Overview We are looking for a team leader to lead a team of IT Desktop and Helpdesk Engineers. He/She will assist the supervisor in overseeing operations on-site. Location at Science Park. Responsibilities Assist supervisor in overseeing operations including staffing, scheduling and performance management. On-site team lead to ensure SLA/KPI is met. Ensure...

Role Monitor and observe system alerts or out of the normal system behaviours. Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate. Perform consolidation of records for reporting for monitoring, analytics or audit purposes. Perform post change system health checks to...

Role Monitor and observe system alerts or out of the normal system behaviours. Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate. Perform consolidation of records for reporting for monitoring, analytics or audit purposes. Perform post change system health checks to verify...

**Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills -...

Overview The Network Engineer is responsible for providing innovative network solutions and technical support to customers by analyzing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to ensure...

Overview The Network Engineer is responsible for providing innovative network solutions and technical support to customers by analyzing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to...

Overview Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Perform Asset Management of Infrastructure and Computing Devices Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware. Work with 3rd parties vendors...