IT Helpdesk Support

2 weeks ago


Singapore TRINITY HR SOLUTIONS PTE. LTD. Full time

**Responsibilities: **
- Demonstrate excellent communication skills, both written and spoken
- Receives and responds to customer problems, issues, and requests.
- Ensure all incidents and service requests are successfully and accurately identified, categorized, prioritized, diagnosed and managed in the Service Desk IT Service Management Tool
- Escalate and refer unresolved issues to other team members, level 2, or external vendors when appropriate
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
- Establishing and maintaining of a knowledge database for both, users and IT employees/specialists

**Requirement: **
- At least 2 years of experience in a service/helpdesk/technical support role
- Prior experience in supporting regional end-users will be highly regarded
- Ability to work on staggered shifts (day time) and public holidays
- Excellent customer-oriented approach with strong ownership of issues resolution
- Knowledge of basic IT
- The ability to work well and calmly under pressure
- To work on 24-hr rotating shift on Week days, Saturday, Sunday and including Public Holidays



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