Order to Cash

Amazon Web Services is seeking a Order to Cash (O2C) manager to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in operation across the countries in our APJ geography. You will support and drive high-impact, scalable solutions ultimately accelerating our enterprise customer's journey to the cloud.

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ("cloud computing"). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model.

The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with Order-to-Cash (O2C) experience, strong relationship skills, experience in process enhancements across functions and geographies, and a pursuit for improvement. This individual must have a proven record of delivering, problem solving skills, financial process and system knowledge, and a passion for customer experience.

Key job responsibilities

• Own and execute all financial transactions including monthly billing, credits, rebills, prepayments, revenue and cost accruals for Professional Services
• Ensure accurate project accounting setup and maintenance aligned with contract statements of work while adhering to SLAs
• Collaborate with sales leadership, operations, revenue teams, and legal on ProServe engagement setup and approval processes
• Manage and optimize Order & Partner Management and Billing processes, including documentation and Standard Operating Procedures (SOPs)
• Coordinate cross-functionally with Leadership, Business Operations and Advisory (BOA), Finance, Accounting, Tax, Legal, HR, and IT teams to ensure compliance and process efficiency
• Utilize and maintain proficiency in sales operations tools including CRM, BI, and billing systems
• Analyze large data sets to identify and mitigate business risks and downstream impacts
• Support reconciliations and partner with downstream Financial Operations teams for customer account resolution
• Field and support audit requests related to Order, Partner Management and Billing processes
• Develop and maintain reports and dashboards for monitoring data quality and business performance
• Prepare and deliver formal/informal presentations to business stakeholders
• Drive continuous improvement initiatives for process standardization and optimization

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Fluent in Chinese to support Greater China Region shared tasks

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.