Cash Operations Consultant

2 days ago

Singapore Travelex Full time

Key Duties and Responsibilities To support the front office or the banknotes dealers in the areas of wholesale cash and vault operations. To ensure timely and accurate distribution of value to and from our customer base while adhering to internal and external compliance and regulatory requirements. To maintain proper accountability on all cash operation processes To ensure proper accountability of all transactions as well as cash movements including shipments in and out of Singapore. Ensure proper reconciliation of physical stock balance Work with internal and external parties to address corrections where required and reconcile discrepancies Deliver excellent customer service to customers Cash Operations Handles receipt, processing, packing and releasing of all cash Fulfilling customer orders both locally and overseas through accurate picking, packing and dispatching of foreign & local currency Ensure all MSBs transactions are executed in a timely manner and accurately. Processing of all cash purchases from customers and detect counterfeit banknotes and manage discrepancy detected. Ensure all purchases and excess stock are cleared on a timely manner and stock holding limits are closely monitored. Shipment Movements Ensure all local cash movement are well co-ordinated and meeting the expectation of our clients. Wherever applicable to assist in arranging clearance of inbound shipment by authorised security vendor(s). To assist in the arranging and securing cargo space for all outgoing shipments through authorised security vendor(s). To ensure shipment are properly picked and packed and securely sealed before releasing to the security vendor(s). To verify authorised security crew members prior to handing over / taking over a banknote shipment. Stock Inventory & Requirements Ensure proper accountability and storage of all stock inventory at designated secured vault compartment. Assist in ensuring stock holding is kept within the approved authorised limit. Accuracy/ Daily Balance and Reconciliation At end of each business day all cash stock holdings are checked and reconciled against physical records printed from BLISS system Archiving Archive all electronic and physical records as per AML and business requirements. Investigations Recording and reporting of all discrepancies to Senior CEC and assisting in resolution of discrepancies. Archive all electronic and physical records as per AML and business requirements. Assists in investigating problems and retrieving paperwork as required by internal and external customers Security Adhere to all security procedures and Vault SOPs Process improvement & Compliance Ensure compliance with AML requirements and Travelex's Policies and Procedures Identify where there are problems being incurred as a result of current processes and bring to the attention of management Identify opportunities for process improvement and bring to the attention of management Take ownership for the resolution of problems as reported Communication & Reporting Ensure all daily reports are completed in a timely and accurate manner. Ensure all deal tickets are accounted for and properly filed. All instructions or reporting concerning matters relating to banknotes cash operations must be properly received / communicated via official email(s). Workplace Foster professional relationships with customers Establish strong relationships with management of internal departments, customers and suppliers Point of contact for external parties raising issues #J-18808-Ljbffr

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