Customer Experience Executive

2 weeks ago

East Region, Singapore Phillip Securities Pte Ltd Full time $30,000 - $60,000 per year

Job Responsibilities:

  • Handle clients' enquiries via phone, emails, and live chats relating to products, accounts and trading related matters.
  • Communicate directly with clients and encourage trusting relationships.
  • Perform product sales referral and participate in projects to improve workflow process and customer service experience.
  • Develop effective strategies to improve both new and existing campaigns.
  • Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns.
  • Assist in delivering reports for campaign performance evaluation and reporting.

Requirements:

  • Diploma/Degree in any discipline with certifications in CMFAS modules. (Entry level with no prior work experience are welcome to apply).
  • This role requires UK Shift
  • 1 year work experience in customer service or call-centre is preferred.
  • Excellent interpersonal and communication skills.
  • Proficient in MS Office applications (Word, Excel and Powerpoint).
  • Organized, independent and able to multi-task.
  • Able to work independently and as a team.
  • Digital marketing in SEM/SEO and social media experience is preferred.
  • Support any other related and ad hoc marketing projects / events as required
  • Knowledge and proficiency in basic coding, AI adoption, and/or RPA are preferred and advantageous

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