Customer Success Executive

15 hours ago


East Region, Singapore 93e315cc-8a31-4094-bf54-8e86d980a3d4 Full time $40,000 - $80,000 per year
  • Automotive Industry (Aftersales)
  • Location- East area
  • Working Hours: Mondays to Fridays 8:30am – 6pm, Alternate Saturdays 8:30am – 12:30pm
  • Applicant must able and willing to work on alternate Saturday.
Key Responsibilities:
  • Monitor key service metrics - customer loyalty , service performance and satisfaction.
  • Make a real impact by improving service quality and customer experience.
  • Analyze customer feedback (surveys, complaints, escalations) to identify areas for improvement.
  • Work with aftersales teams to implement service quality improvements and customer delight initiatives.
  • Prepare service quality reports and present actionable insights to management.
  • Ensure compliance with service processes and recommend improvements where needed.

What We're Looking For:

  • 1 to 2 years of experience in customer service, preferably in the automotive industry.
  • Strong analytical and reporting skills.
  • Able to communicate fluently in English and Chinese to liaise with English and Mandarin speaking customers respectively.
  • Team player with strong problem-solving skills.

If you're ready to take the next step in your career, submit your application today

· We look forward to reviewing your application

· (We regret that only shortlisted candidates will be notified)

· EA Personnel No. R



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