Channel Manager

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

The Channel Manager (Pharmacy + Convenience) is responsible for driving growth and profitability across a portfolio of key retail customers. This includes full ownership of the customer P&L, developing and executing tailored sales strategies, and building long-term strategic partnerships.

The Channel Manager (Pharmacy + Convenience) also leads the Key Account Management and Ops team, providing direction and support to ensure business objectives are achieved and market opportunities are effectively pursued through cross-functional collaboration and strong on-ground execution.

• Lead and manage a small team of Key Account Execs and Ethical Distributor sales team ( Pharmacy / Convenience / Ethical Channels), ensuring effective account management, consistent sales execution, and achievement of sales targets.
• Develop and implement sales strategies that align with overall business growth objectives and aim to meet or exceed predefined sales goals.
• Drive customer satisfaction by building and maintaining strong, long-term partnerships with key retail accounts.
• Analyze sales performance, consumer trends (e.g., Nielsen Market Share), and promotional effectiveness to inform strategic decisions.
• Identify growth opportunities and create channel-specific plans to achieve targets in sales, revenue, distribution, and profitability.
• Manage account profitability and optimize Trade Investments (TI) to ensure efficient resource allocation.
• Develop Annual Business Plans and Joint Business Plans (JBP), negotiate trading terms, and align with the Country Manager on key decisions.
• Plan and execute promotional campaigns and oversee all related activations to ensure timely and effective market presence.
• Collaborate with the Field Operations to support regular in-store activities and ensure high standards of execution across retail outlets.
• Oversee Business Reviews with retailers to provide performance updates and align on forward-looking plans.
• Lead monthly and weekly stock forecast reviews to maintain optimal inventory levels and support sales planning

• Bachelor's degree in any discipline.
• Minimum of 8 – 10 years' experience in Key Account Management within the FMCG industry.
• Candidates with experience handling the pharmacy retailers are preferred.
• Strong expertise in key account management, including areas such as Joint Business Planning, Stock Forecasting, Trade Spend Optimization, Account Management, and Customer Relationship Development.
• Proven experience in promotion planning and budgeting.
• Proficient in analysing robust excel data sheets to make informed decisions.
• Hands-on, driven, and proactive approach to work.

Key Account Management, Ecommerce, Analysing sales data, Leadership skills, Consumer Insights, Shopper Insights, Category Analysis, Collaboration and partnership skills, Influencing, Consultative Selling, Customer strategy, Channel strategy, Sales strategy development, Perform product planning, Business accumen, commercial accumen, Sales negotiation, P and L Management, Strategy Execution, Operational Excellence.

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.