L2 System Engineer

2 days ago

NorthEast Region, Singapore f53e4a57-d60b-4795-bc8c-fbda21a945f8 Full time $37,800 - $78,000 per year

Responsibilities


• Administrating Active Directory and Windows Update Services


• Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items


• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.


• Performing system recovery if needed.


• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.


• Ensuring that the System runs according to contractual specifications after problem resolution.


• Providing advice on system / database performance monitoring and tuning.


• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.


• Complete all Service Requested accordingly to SLA timeframe.


• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.


• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.


• Coordinating system development tasks to include design, integration and formal testing on the Change Request.


• Overseeing all transitions into production on the Change Request.


• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.


• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.


• Managing and document system configurations on the Change Request.


• Perform troubleshooting and resolve incident based on SLA.


• Generating the relevant administrative records and reports.

Requirements


• Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.


• Minimum 3 to 5 years IT experience


• Past working experience in Cloud environment is an advantage


• Able to handle demanding service response and recovery turnaround


• Able to manage daily support tasks to meet stringent SLA requirements


• Preferably with Microsoft Certification and/or ITIL certification.


• Dynamic, customer oriented, experience working in a fast paced environment.


• Good Knowledge of following products will be advantageous:-Linux,Unix,Active Directory/DNS/GPO, ADFS, Microsoft Azure Stack,Microsoft Windows

Licence no: 12C6060

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