Outlet Executive

4 days ago

NorthEast Region, Singapore Kopitiam Investment Pte Ltd Full time

Reporting to the Outlet Manager, your responsibilities include but are not limited to:

Operations

  • Providing support to Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows.
  • Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
  • Be attentive to the maintenance and cleanliness of common areas.
  • Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved.
  • Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.
  • Conduct irregular float checks on stalls' cash registers against readings from Point of Sales (POS).
  • Perform customer recovery pertaining to customers'/ public's comments and feedback.
  • Effectively communicate customers'/ public's comments, feedbacks and incidents to relevant departments within duly shift hours.
  • Perform daily headcount check on contract cleaners according to the contract agreements.
  • Provide administration support to Outlet Manager in reports writings.
  • Responsible for ensuring licensees' daily sales received, are correct and being bank in.
  • Ensure cash handling procedures are compiled to at all times.

F&B (subject to coffeeshop outlets)

  • Direct and manage retail stalls according to company SOPs and regulatory requirements
  • Mentor and supervise service staff on food handling, service conduct, and compliance to standards
  • Required to prepare meals such as toast making and hot foods based on the company's SOPs
  • Preparation of hot and cold beverages from scratch and premix
  • Advice on operational needs and service consistency
  • Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
  • Monitor sales and provide monthly sales reports with recommendations for business reviews with management
  • Handle cashiering duties, customers' complaints and operational issues
  • Other work scope as required by business needs

Qualifications & Requirements

  • Preferably someone with Diploma in F&B, supply chain or related courses
  • Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
  • Ability to foster positive working relationships
  • Working hours: 6 days per week, rotating shifts

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