Aftersales Service Manager

2 weeks ago

Central Region, Singapore JonDavidson Pte Ltd Full time $90,000 - $120,000 per year

Key Responsibilities:

· Lead and manage the aftersales service team, including technicians and support staff.

· Build relationships with vendors, develop costings, coordinate procurement, and manage tender bidding and documentation for customers in Asia and the Middle East.

· Establish and maintain strong customer relationships, promptly addressing service needs and concerns.

· Collaborate with the sales team and customers to identify opportunities for spare parts sales and service contracts; ensure warranty claims are in accordance with agreements.

· Develop and implement effective service schedules to meet customer needs and optimize resource utilization.

· Ensure timely and efficient execution of service and maintenance activities; maintain accurate records of service activities, customer interactions, and spare parts inventory.

· Develop and implement standard operating procedures for service activities to enhance efficiency and quality.

· Ensure compliance with safety regulations and company policies.

· Conduct regular training and development sessions to enhance the skills and knowledge of the service team.

· Travel and support customers at their locations when needed.

· Provide hands-on support as required.

Qualifications:

· Degree or diploma in Engineering (Mechanical, Electrical, or related field).

· Relevant certifications in equipment maintenance and repair are advantageous.

Work Experience:

· Minimum of 5-7 years of experience in a technical service or aftersales support role.

· At least 2 years of experience in a supervisory or managerial role.

· Proven track record in managing service operations and spare parts sales.

· Experience with compressors and rotating equipment is preferred.

· Must have experience (with Centrifugal, Diaphragm, Screw and Reciprocating compressor types)

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