EV Aftersales

Responsibilities:

Aftersales Administration

· Key in and maintain accurate customer database.

· Provide support for aftersales administrative work.

· Prepare and draft out daily, weekly and monthly service report and upcoming/overdue maintenance.

· Customer reception and provide high level of service attention.

· Performs any other ad-hoc duties as assigned by the supervisors.

Warranty Administration

· Register, submit, and monitor warranty claims in accordance with manufacturer guidelines for various brand under Vincar Group (GAC, Aion, Proton and Sokon).

· Review technician repair reports to ensure claims meet warranty policy requirements.

· Liaise with technical and service advisors to clarify claim details and gather supporting documents.

· Keep track and follow up with manufacturer for the claim status.

· Maintain detailed records of all warranty jobs, parts replaced, and reimbursement status.

· Liaise with finance for warranty matters (record and invoicing).

· Assist in warranty audits and ensure all documentation is compliant.

Requirements:

· Minimum 2 years of relevant experience.

· Be resourceful and process a multi-tasking attitude.

· Strong understanding of electrical and electronic systems, high-voltage safety protocols, and vehicle networks.

· Excellent problem-solving skills and attention to detail.

· Effective communication skills, both verbal and written.

· Ability to work independently and as part of a team in a fast-paced environment.

· Strong commitment to safety and adherence to established protocols.

· Flexibility to adapt to changing technologies and industry trends.