Boutique Welcome Host

3 days ago


Central Region, Singapore RecruitFirst Pte. Ltd Full time $30,000 - $50,000 per year

Customer Experience

  • To provide excellent customer service as the first point of contact to welcome customers
  • Connecting customers with retail staff based on the appointments arranged
  • Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material)
  • To prioritize incoming visitor and phone traffic effectively and smoothly
  • Ensure CRM data capture for all new clients' arrival
  • Ensure that the boutique front area is in presentable condition

Reception

  • Manage Boutique generic public phone-line
  • Manage Boutique generic public email account
  • On-site Management includes screen customers and monitor access to boutique

Administrative

  • Key contact person for managing client appointment for the boutique
  • Update calendars and schedule meeting for retail staff
  • Assist Boutique Manager in roster planning
  • Record the boutique traffic data on daily basis and submit the report to relevant managers
  • Rack welcome materials inventory (drink and beverage for customer) and inform the person in charge for any replenishment required

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Experience in handling high-net-worth clients is a plus.
  • Knowledge of luxury brand standards and customer service excellence.
  • Singaporeans only.


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