Boutique Reception

• Incentive Scheme: Quarterly and annual bonus payouts based on boutique performance.
• Work Hours: Retail hours, 5-day roster per week, 8-hour shifts per day.

Reception Duties:

• Answer boutique calls promptly and screen/forward calls to relevant personnel.

• Manage the boutique's public email account:

• Assign existing clients' emails to their Service Advisor (SA).

• Assign new clients' emails to an SA according to language requirements.
• Respond to appointment requests and call-back emails.
• Track daily email allocation per SA.
• Greet and screen customers in person, monitoring boutique access.
• Inform retail staff of customer arrivals or cancellations.

Customer Experience:

• Provide excellent customer service as the first point of contact.
• Connect customers with retail staff according to appointments.
• Greet guests, serve drinks and welcome materials, and ensure a warm, professional experience.
• Prioritize incoming visitor and phone traffic effectively.
• Ensure all new client arrivals are captured in the CRM.
• Maintain a presentable boutique front area at all times.

Administrative Support:

• Manage client appointments and update calendars for retail staff.
• Assist Boutique Manager in staff roster planning.
• Record and submit daily boutique traffic data to relevant managers.
• Monitor and replenish welcome material inventory (drinks, beverages, etc.).

• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Professional and friendly demeanor; able to provide a welcoming first impression.
• Ability to multitask, prioritize, and work independently.
• Previous experience in customer service, front desk, or retail environment preferred.

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Nikki Samantha Yeo Jean Yee | R1984357

(13C63422)