Client Experience Coordinator

2 days ago

Central Region, Singapore Morgan Philips Hong Kong Limited Full time $35,000 - $45,000 per year

Role Overview

Our client is a prestigious brand. Join as a Client Experience Coordinator (Welcome host), where you'll be the welcoming face of our brand. Your key responsibilities include:

  • Managing a dedicated public phone line and email for client inquiries.
  • Directing client communications to the appropriate Sales Associate based on existing relationships.
  • Monitoring daily email distribution to ensure balanced workloads among team members.
  • Overseeing client access, conducting initial screenings, and maintaining boutique security.
  • Notifying retail team of client arrivals or appointment changes promptly.
  • Delivering top-tier customer service as the initial point of contact, creating a warm and professional first impression.
  • Facilitating seamless connections between clients and retail staff according to pre-arranged schedules.
  • Serving as the primary liaison for booking and managing client appointments.
  • Maintaining and updating staff calendars with scheduled meetings.
  • Supporting the Boutique Manager with staff rostering and scheduling needs.
  • Organizing guided tours, greeting clients with enthusiasm, and sharing insights into the boutique's history and amenities.

Candidate Profile

  • Experience: At least 1 year in luxury retail or cabin crew roles.
  • Presentation: Polished and professional appearance essential.
  • Availability: Open to retail hours, including weekends and holidays.
  • Eligibility: Singapore citizens only.

This role offers a chance to shine in a dynamic environment, blending customer engagement with operational excellence. Apply today to elevate our client experience

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