CRM Support Team Lead

2 days ago

Central Region, Singapore Private Advertiser Full time $90,000 - $120,000 per year

Purpose of job:

We are seeking a CRM Support Team Lead to manage and handle issues raised by business users. The ideal candidate should:

1)    have experience leading a small team

2)    have experience in system design and architecture

3)    be hands on resolving L1/L2 tickets with the team

4)    lead the team to prioritise issues, design workarounds & solutions

5)    work with vendor to implement permanent fixes for issues and perform robust UAT tests to ensure that the solutions work as expected

Accountabilities, responsibilities and main duties:

Job responsibilities

  • Level 1 & Level 2 Support for our MS Dynamic CRM
  • Perform root cause analysis for system errors, performance issues, or failed integrations
  • Review and classify issues into problems for vendor to fix
  • Prioritise issues and coordinate with vendor to fix issues
  • Review vendor solutions to ensure they adequately resolve problems without gaps
  • Manage system configurations, including user roles, security roles and permissions
  • Analyse and resolve integration (API) issues with other third-party applications (e.g. HR, HubSpot, legacy systems) or internal systems
  • Perform UAT tests and validation on Dynamics 365 customizations before Vendor deploys them to production
  • Document and maintain troubleshooting steps, known issues, and common resolutions for team knowledge base
  • Provide training to users on new features, system updates, or best practices
  • Any other ad-hoc duties assigned

Technical requirements:

  • Experience in MS Dynamics CRM
  • Experience in .Net, C#, and SQL scripts
  • Experience with MS PowerAutomate & PowerBI
  • Basic experience using development tools like Postman, Azure DevOps is preferred
  • Basic experience with Web Servers like IIS and Nginx is preferred
  • Basic experience with JavaScript, jQuery, HTML & CSS is preferred

Snapshots of our ideal candidate:

  • Possesses minimum Degree in IT or Computer Science
  • 5 years' work experience
  • Strong analytical and problem-solving skills
  • Able to work with in a team and individually
  • Possess a can-do attitude and takes initiatives for changes
  • Have a customer centric attitude to help resolve problems promptly
  • Able to work under stress and stringent timelines

  • APAC CRM Lead

    6 days ago

    Central Singapore Invesco Full time $120,000 - $200,000 per year

    About InvescoAs one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for...

  • CRM Manager

    12 hours ago

    Central Region, Singapore Private Advertiser Full time $90,000 - $120,000 per year

    Job DescriptionSTRATEGYOwn, develop and manage the CRM ecosystem to build long-term relationships with consumers and to grow the loyalty programme database and sales return in strict accordance with Central guidelines and local requirements. Ensure alignment with the new luxury CRM & customer engagement approach with excellence across all communications...

  • Team Support Manager

    13 hours ago

    Central Region, Singapore Ascendance Wealth Management Full time $24,000 - $72,000 per year

    CompanyAscendance Wealth ManagementDesignationTeam Support ManagerDate Listed25 Jul 2025Job TypeEntry Level / Junior Executive, Experienced / Senior ExecutiveFree/ProjPart/TempJob PeriodImmediate Start - Flexible EndProfessionAdmin / SecretarialIndustryInsuranceLocation NameCentral Area, SingaporeWork from HomeAddressCentral Area, SingaporeMapAllowance /...

  • CRM Executive

    2 weeks ago

    Central Region, Singapore Chow Tai Fook Jewellery Group Full time $60,000 - $80,000 per year

    About Chow Tai FookJoining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people...

  • CRM Executive

    2 weeks ago

    Central Region, Singapore Watson's Personal Care Stores Pte Ltd Full time $60,000 - $120,000 per year

    Who We Are Looking For?As a CRM Executive, he/she is responsible for driving the planning and execution of Member lifecycle campaigns for Watsons Singapore, and bringing the loyalty programme to greater heights.What Awaits You:Assist to develop and execute effective member lifecycle campaigns to build and maintain strong members' loyalty and achieve CRM KPIs...

  • Executive, CRM

    2 days ago

    Central Singapore Sime Darby Full time

    Company: Vantage Automotive Limited Responsibilities: Customer Relationship Management - Responsible for Customer Relationship Management (CRM) function and processes to engage current and future customers. - Responsible for managing the Customer Feedback Management (CFM) system & ensuring all live cases are monitored closely, liaising with stakeholders...

  • D365 CRM Developer

    2 days ago

    Central Singapore Avanade Full time

    Do you know how to turn needs into solutions? So do we. About you About the job Business and IT don't always speak exactly the same language. It can be hard for fo companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will...

  • IT Helpdesk/ Desktop Support Engineer/ Team Lead

    6 days ago

    Central Region, Singapore STAFFKING PTE LTD Full time $30,000 - $60,000 per year

    Description:Basic up $3000 (Desktop Support Engineer)Basic up $4000 (Team Lead)5-day work, Office hoursCentral West areaEntry level is welcomed, training providedJob Scope:Desktop Support EngineerProvide frontline IT support, including ITSM tickets, walk-ins, on-site support, self-help kiosks, and VIP calls.Handle system onboarding/offboarding, software...

  • Desktop Support Team Lead

    2 days ago

    Central Singapore NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Team Lead, Planning

    6 days ago

    Central Region, Singapore Singapore Management University Full time $90,000 - $120,000 per year

    Lead and manage a team of 11 staff.Oversee a pool of 150 SMU Student Assistants to provide course support and administrative support to trainers and learners.Partner our SMUA Pillars and Stackable Course Team to drive operational excellence, facilitate educational growth, and maintain a high standard of service excellence.Drive the optimal performance and...