D365 CRM Functional Lead

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a D365 CRM Functional Lead, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your D365 CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

**Day to day you will**:

- Establish global CRM architecture by integrating solutions across functional lines
- Support the sales team in crafting deals, with accountability for overall estimates
- Write functional specifications and collaborate with the technical team to ensure functional requirements are understood
- Prototype, configure, and test respective business processes
- Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports
- Define how we measure business and operations success and validate CRM system performance
- Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities

**Key Role Skill & Capability Requirements**:
You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges. You also enjoy mentoring junior colleagues.

**Your functional experience may include**:

- Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies
- At least one full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM
- Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

**Your non-technical skills may include**:

- Client management skills and the ability to work with customers to develop and manage an action plan
- Consulting experience working with external clients with a consistent track record for delivering great results.
- Excellent communication skills in English

Enjoy your career

Some of the best things about working at Avanade
- Pathway to work on industry leading programs of work
- Opportunity to work with global customers
- A people-first culture that supports innovation to push teams in new directions
- Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s next
- Real-time access to technical and skilled resources globally

Find out more about some of our benefits here.

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.
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