CRM Developer

Do you know how to turn needs into solutions? So do we.

About you

About the job

Business and IT don't always speak exactly the same language. It can be hard for fo companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results.

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist Avanade delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

**Day-to-day you will**:

- Assist across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build, and Test)
- Demonstrate technical knowledge to design and implement CRM solutions
- Research customer issues that may be non-standard in order to offer solutions
- Support design of conceptual architecture and technical solutions
- Ensure project quality meets standards through critical metric identification and testing plan
- Identify process gaps and work cross-functionally to formulate improvement plans
- Travel as needed

**Key Role Skill & Capability Requirements**:
You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

**Your technical skills may include**:

- Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
- Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
- Develop reports or dashboards using PowerBI and integrate with D365CS
- Develop a script to migrate existing CRM to D365CS
- Complete the documentation required including the source codes, technical specification, and unit test result
- Support SIT, UAT, and production and fix the defect within the agreed SLA
- Strong understanding of Microsoft Dynamics 365 CRM, with domain knowledge in Customer Service and Telco industry would be an added advantage
- Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

**Your non-technical skills may include**:

- Client management skills and the ability to work with customers to develop and manage an action plan
- Some consulting experience working with external clients
- Experience working with global/offshore teams
- Superb communication skills

**Preferred Education Background**:
Bachelor's degree in a relevant field preferred.

**Preferred Years of Work Experience**:

- At least 3 years of Microsoft Dynamics 365 CRM and Power BI development experiences
- At least 3 years of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
- Experience with Microsoft Dynamics 365 Field Service is essential

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.