CRM Solution Architect

As a CRM Solution Development Manager, you will be a CRM thought leader and solution architect. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

**Key Role Responsibilities**:
**Day-to-day you will**:

- Lead and review your team's work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)
- Direct efforts to defining technical, operational, and user requirements
- Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
- Research customer issues that may be non-standard in order to offer solutions
- Design conceptual architecture and technical solutions
- Ensure project quality meets standards through KPI identification and testing plan
- Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
- Ensure off-shore resources are utilized and leveraged appropriately
- Take active role in sales activities and planning as required
- Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity

**Key Role Skill & Capability Requirements**:
You are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Technical Requirements
- Understanding of common industry standard business practices supported by CRM
- Extensive experience with CRM or another business management software (Microsoft Dynamics preferred)
- Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft.Net, and etc.
- Basic understanding of relational database concepts desired
- Microsoft Dynamics-specific development environments
- Dynamics hardware sizing and architecture
- Network and operating systems
- You are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Technical Requirements
- Understanding of common industry standard business practices supported by CRM
- Extensive experience with CRM or another business management software (Microsoft Dynamics preferred)
- Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft.Net, and etc.
- Basic understanding of relational database concepts desired
- Microsoft Dynamics-specific development environments
- Dynamics hardware sizing and architecture
- Network and operating systems
- Server technologies - Microsoft® SQL Server database, Reporting Services and Analysis Services, 3-tier architecture, web servers, and so on.
- Internet technologies - Microsoft® Internet Information Server (IIS), Microsoft® BizTalk® Server, firewalls, and so on.

Non-Technical Requirements
- Excellent client management skills and the ability to work with customers to develop and manage an action plan
- Experience consulting with external clients on complex projects, including in leadership roles
- Experience working with global teams on CRM technology implementation and maintenance projects
- Experience in a management or leadership role.
- Experience working with offshore teams to facilitate project work
- Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
- Self-starter and able to work independently with mínimal supervision

**Preferred Education Background**:
Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering.

**Preferred Years of Work Experience**:
Minimum of 10+ years of relevant CRM solution experience

**Scope of Work**:

- Nature of Work: Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans.
- Scope of Work: Provides operational leadership for work efforts requiring significant coordination.
- Complexity: Complex problems that consistently span work domains, requiring considerable judgment of contextual factors.
- Discretion: Wide latitude in approach to work, including ability to reshape work plans, guided by professional best practices and domain expertise.
- Organizational Impact: Work efforts have significant impact on near
- and medium-term Avanade and/or client operations. If client-facing, should contribut