Training Administration Executive

The Training Administration Executive performs routine learning administration-related activities. He/She supports programme coordination by liaising with vendors and relevant stakeholders, managing learner records and updating learning management systems. He/She consolidates the learning data collected and conducts data analysis for compilation of data reporting. He/She fosters relationships with stakeholders to ensure compliance with organisational quality policies and systems.
He/She enjoys working in a team environment and interacts proactively with various internal and external stakeholders. He/She is eager to serve others, has excellent organisation and administrative skills and can adapt to using various systems and forms of technology. He/She typically works in an office environment, often interacts with digital systems, but can also be required to provide support at specific learning venues or client sites.
**Support Programme Management for Operations and Learning Administration**
- Respond to routine enquiries related to programme
- Coordinate and prepare pre-programme registration, during and post programme within timeline
- Coordinate and inform absentees and/or participants with incomplete attendance or assessments
- Report data to inform attrition and completion rates for the programme
- Maintain trainee records and database management processes
- Communicate with stakeholders involved in the delivery of programmes to understand their requirements
- Report on training admin-related supplies to ensure sufficient stock
- Identify on improvement actions for programmes to relevant internal stakeholders on root causes of problems or situations
**Support Funding Application Process**
- Upload assessment results into Government Portal timely and accurately
- Match records with Finance
- Carry out follow-ups or inquiries and submit feedback/cases when needed
- Report any discrepancies or inconsistencies of records
**Administer and Manage Assessment Systems**
- Report any inconsistency and integrity of training and assessments
- Consolidate data for evaluation on training and assessments
**Manage Stakeholder Relationship**
- Respond to stakeholder issues, requests and enquiries
- Deliver on stakeholder requests in a timely manner
- Document and maintain stakeholder feedback and queries
- Demonstrate communication skills that utilise effective questioning methods and active listening
- Demonstrate professional and ethical judgement when engaging with stakeholders
- Consider stakeholders' needs and interests in decision making to build trust
- Commit to work collaboratively across departments for the benefit of the organisation
- Provide feedback constructively to others in a way that builds the person, department and organisation
- Articulate information, ideas and concepts clearly, concisely and factually, both orally and in writing
- Administer use of emerging technologies to collaborate and communicate effectively with stakeholders
**Ensure Accurate Data Handling, Reporting & Analysis**
- Attend to queries related to learning data collection
- Clarify data request requirements and timelines to confirm need, nature and intended use of data
- Validate data collected from different data sets to verify accuracy and minimise errors
- Provide data to requesting party in a secure and confidential manner
- Perform data maintenance, prepare data and generate reports
- Maintain appropriate data retention and disposal processes according to policies and procedures
**Support and Manage Implementation of Quality Assurance Policies and Systems**
- Understand industry and national policies which impact quality assurance requirements, current and emerging quality assurance policies and systems trends
- Support the organisation's quality assurance operating policies and procedures
- Support internal audits processes and review cycles to evaluate compliance and implementation with quality assurance policies and systems across the organization
- Minimum diploma holder
- Possess strong analytical skills and are comfortable dealing with numerical data
- Able to analyse and resolve problems in a timely manner
- Able to exercise effective judgment, evaluate and recommend changes to existing processes and procedures for greater effect
- Systematically sees big picture, yet has strong attention to details and delivers work that is of a high standard
- Confidence in communication skills for reporting to stakeholders at different levels
- Excellent organization and administrative skills
- Able to multitask
- Ability to work effectively and efficiently under pressure
- Proficient in MS Office
- Knowledge of office procedures and billing
- Knowledge of Salesforce is a plus
**This is a contract role with possibility of conversion into permanent position.**
**About ROHEI**:
ROHEI is a learning and consulting company which helps organisations build a culture of trust where people and results are honoured, and develop trus