Key Account Manager, Healthcare, Asia-Pacific

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Job Req Number: 98481

Time Type: Full Time

JOB OVERVIEW

• APAC Business Development: To target, deliver and implement new business from new target and existing customers.

• Commercial Excellence and Focus: To own and develop commercial relationships, account development plans and account profitability with the assigned customers.

• Supply Chain solutions and Healthcare optimization: Strategize and deliver end to end multidivisional product.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. APAC Business Development

2. Delivery of business growth targets from existing clients and successful on-boarding of new clients in Healthcare vertical.

3. Continuous market assessment and new client targeting in line with defined market segmentation.
4. Seeking and developing collaborative business growth opportunities and leveraging of existing relationship within the wider DSV network and global Healthcare business development and product teams.
5. Development and submission of professional customer presentations, proposals and RFI/ RFQ submissions.
6. Ensuring the efficient and effective use of DSV CRM system.
7. Working with product teams to ensure successful implementation of new business into the DSV organisations.
8. Ownership of standard trading terms and conditions, commercial agreement templates and associated documents for compliance.
9. Development of pricing strategies together with the product and vertical leads.
10. Regular review of the Healthcare logistics market and competitive landscape to identify new product and client opportunities.
11. Identification and development of product enhancements from customer focus and market needs.

12. Development of the network and interaction with DSV to enhance the development of the Healthcare specialty.

13. Commercial Excellence and Focus

14. Lead a robust, data-driven and objective client review process with documented inputs and outputs.

15. Present proactive service and cost solutions / improvement plans / initiatives as well as reporting performance.
16. Be the internal point of operational and commercial escalation in the region for assigned accounts.
17. Proactively seek opportunities to sell the value of DSV to all customer levels.
18. Negotiate rates with customer.
19. Conduct monthly review with customers to ensure service levels are maintained and to understand any issues in the region.
20. Lead and drive Quarterly Business Reviews with customers to provide market intelligence and business performance.

21. Identify and drive organic growth opportunity with customers.

22. Supply Chain solutions and Healthcare optimization

23. Development of the supply chain solutions product in terms of systems, capability and scope working closely with the products and divisions.

24. Growth of supply chain solutions approach to market as an entry point to customer engagement and development of product pull-through.
25. Further development of the value of the Healthcare specialism to the customer and within the network.
26. Delivery of customer service and satisfaction from professionally managed supply chain solution projects.

OTHER DUTIES

• Adhere to the Code of Conduct policy of the DSV Group
• Any other job-related tasks as assigned by the superior

QUALIFICATIONS

• The job holder must be commercially astute, inquisitive by nature and an advocate for positive change. They must be driven by an interest in creating a wide cross functional network of contacts within their customer accounts, internally and within the supplier base.
• This will enable them to identify and leverage value creation opportunities for DSV and the customer. The individual requires a professional image, to be well organised, to have a positive attitude, be diplomatic and have a high degree of integrity. The ability to operate easily at different levels internally and externally must be demonstrated.

• The job holder requires strong people management and leadership skills, be target driven, a self-starter and creative. Strong written and verbal communication skills, along with PC literacy, are essential.

• The individual must be willing to continually develop their own Supply Chain knowledge and experience of Healthcare shipping operations.

• Some travel may be required to fulfil the requirements of the role.
• Experience in working in the Healthcare logistics industry and/or Healthcare manufacturing or supply chain industry
• Deep understanding of the Healthcare industry supply chain, QHMS and international multi-mode logistic requirements
• High level of commercial acumen with solutions selling and project management
• Able to interface at a senior level in a customer's organization in business, procurement and supply chain and work independently where necessary
• Ability to review, develop and design supply chain improvements across complex supply chains and facilitate customer improvement programmes.
• Excellent interpersonal and communication skills - exceptional (multi-level) presentation skills
• Proven ability to win new business and manage major contracts

EDUCTION AND/OR EXPERIENCE

Bachelor's degree in Business Administration, Marketing, Sales, or a related field

DSV – Global transport and logistics

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As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

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