Regional Technical Manager

2 weeks ago

West Region, Singapore Private Advertiser Full time $80,000 - $120,000 per year

We are seeking a passionate and experienced Regional Technical Manager to lead technical operations and after-sales support across the region. This role is critical in ensuring service excellence, technical expertise, and outstanding customer experience.

Key Responsibilities

Technical Expertise

·       Provide comprehensive knowledge of machinery and equipment to support both pre-sales and after-sales functions.

·       Offer technical guidance to the team, assisting with complex repairs and diagnostics.

·       Stay updated with industry trends and technological advancements to continuously enhance product expertise.

Team Management

·       Lead, mentor, and supervise the technical team, fostering skill development and performance improvement.

·       Allocate resources effectively, manage work schedules, and assess workloads to meet service requirements.

·       Ensure employees are trained and engaged on core equipment while promoting a collaborative, customer-focused culture.

Process Optimization

·       Redefine and streamline servicing processes to improve efficiency, reduce downtime, and enhance customer response times.

·       Implement preventive maintenance schedules and standard operating procedures.

·       Forecast labor and spare parts needs to ensure optimal team function.

·       Collaborate across departments to improve communication and coordination.

After-Sales Support

·       Deliver effective after-sales support, including troubleshooting, repairs, and technical assistance.

·       Oversee spare parts inventory, manage suppliers, and maintain adequate stock levels.

·       Establish feedback mechanisms to capture customer concerns and drive service improvements.

Quality Assurance

·       Implement quality control measures to ensure accuracy and consistency in servicing and repairs.

·       Conduct audits and performance evaluations, addressing deviations promptly.

·       Provide technical insights to support product enhancements and innovations.

Key Requirements

·       Bachelor's degree (preferred but not mandatory).

·       Proven experience in leading technical teams.

·       Minimum 7 years in technical support/management, with strong background in equipment repair and servicing.

·       Proficiency in diagnosing and repairing a wide range of machinery.

·       Strong leadership, communication, and problem-solving skills.

·       Familiarity with service frameworks, inventory management, and spare parts procurement systems.

Only shortlisted candidates will be notified.

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