Assistant Store Manager

4 days ago

Remote, Singapore Singapore Straits Wine Company Full time $43,200 per year

JOB DESCRIPTION

Job Title - Assistant Store Manager

Job Role Description

The Assistant Store Manager oversees the operations of store in assigned area. Together with the Retail Operation Manager, Area Manager and Store Managers, he/she is responsible for managing the area's operational and service excellence plans with the end objective of optimization to achieve set sales targets. He/she will also action on any sales campaigns and customer sales leads. In additional, he/she will oversee the fulfillment of the area's sales orders to ensure seamless customer experience across all in-store level channels.

This job responsibilities shall include but not be limited to:

Job description

  • Work closely with HQ teams and Stakeholders.
  • Maintain smooth operations & standard of work.
  • Collaborate & provide feedback to Management.
  • Ensure both food hygiene standards and work safety are met.
  • Ensure compliance with all relevant laws, regulations and licensing requirements pertaining to the sale and promotion of alcoholic beverages, copy of latest licenses are put up in-store and stay updated on industry regulations.
  • Working with retail team to execute planned sales activates for the assigned stores.
  • Share knowledge across training.
  • Monitor and manage financial aspects.
  • Monitor SOH by store, inventory movements and ensuring adequate levels of stock and in-demand skus to be represented in all stores represented in assigned area.
  • Manage and maintain the SOH inventory, financial or other assets of property of the company to reduce & eliminate any losses or wastage.
  • Ensuring shelves, displays and wine racks are regularly dusted, organized and visually appealing with proper labeling.
  • Create visually appealing wine displays, highlighting featured wines, promotions and tasting notes.
  • Perform check of the store's cleanliness, count and reconcile cash register, review, and update any necessary reports or documentation.
  • Upsell, cross-sell related products and inform & promote in-house promotions, members program and upcoming events to customer.
  • Ensure quality customer service experience is provided across the stores, enquiries are handled quickly and effectively.
  • Assist the team and address customer issues efficiently.
  • Setting a positive example, demonstrating integrity, and inspiring your team members to perform at their best.
  • Offer guidance, support and knowledge sharing to team members by conducting regular check-ins with your team members to assess customer service performance, provide feedback, and address any challenges they may be facing.
  • Enhance communication skills and create a positive and productive communication environment within the team, leading to better understanding, collaboration, and overall success in the store.
  • Any other operational duties assigned by Management.

Requirements:

  • Prior 3 experience in wine sales is preferred or experience in F&B and/or wine bar.
  • Passion in wines
  • WSET certified & food and hygiene certificate will be an added advantage.
  • Well organized and good team player

Benefits:

  • Professional development
  • Health Insurance
  • Medical benefit
  • Staff Discount
  • Staff Training
  • Sales Commission
  • Performance bonus

Job Type: Full-time

Pay: $2, $3,400.00 per month

Benefits:

  • Employee discount
  • Health insurance
  • Professional development

Work Location: Remote

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