Contract] Retail

7 days ago


Remote, Singapore Our Second Nature Pte Ltd Full time

**Retail & Operations Executive [Contract, Full-Time]**

**Job Description & Requirements**:
We are looking for a fun, motivated, and driven team player to join our retail team on a contract basis at our flagship store in Singapore - a key figure in the overall OSN offline brand experience.

You should be someone who understands the brand and embodies our values.

The current position offered will be on a contract full-time basisas **Retail & Operations Executive** or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the "Group").

**Responsibilities include**:
**Retail**:

- Executing and overseeing day to day operations i.e., Opening/Closing, inventory management, replenishments, customer service, cashiering, sales reporting, visual merchandising, goods receiving or deliveries
- Assisting in setup and roll out of new stores locally and overseas
- Achieving or exceeding sales and customer growth targets
- Ensuring excellent in store customer service and experience
- Executing in store-activities, events or campaigns
- Reporting on a daily/weekly/monthly product and sales performance
- Contributing regularly at internal meetings with team members to optimise store operations, improve workflow and productivity
- Reporting to Retail & Community manager

**Customer service**:

- Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
- Contributing regularly to innovation and improvement of workflow between online and offline sales channels
- Inspecting returned items and processing store credit refunds
- Ensuring excellent customer experience online and offline

**Skills & Requirements**
- Minimum I year working experience in retail (Fashion or F&B a bonus) or a customer-facing role
- Honest, hardworking, responsible, pro-active and a strong team player
- Able to converse fluently in English
- Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)

Pay: $2,300.00 - $2,800.00 per month

**Benefits**:

- Employee discount
- Food allowance
- Health insurance
- Professional development

Work Location: Remote



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