Executive - Operations

Job Responsibilites

Operations

• Ensure efficient day to day running of the Nursing Home covering but not limited to facility management, logistics, building maintenance (including air conditioning systems), security, front office, hygiene services, laundry services, kitchen services and parking services.
• Provide administrative support for the negotiation of commercial contracts (e.g. security services, housekeeping services, food services, landscape, pest control, etc.) with relevant government agencies and/or contractors
• Ensure service standards are met and adhered to as part of the requirements and regulations of governing bodies
• Act on internal and external stakeholders' enquiries and feedback/complaints
• Develop and regularly refine SOPs specific to operational and administrative needs, in consultation with various stakeholders

Project Management

• Project planning and budgetary proposal – research and information gathering
• Tender preparation
• Implementation and project management and review

Facilities Management

• Provide support in the maintenance of building/property facilities management.
• Experience in managing a team of service providers – liaise and supervise various contractors on rectification work
• Assist and oversee upgrading work and preventive maintenance work, including site inspection, statutory compliance, and on-site safety.
• Carry out regular inspection activities for the premises and the facilities, attend to faults and to take necessary follow up action
• Attend to feedbacks, breakdowns and faults to determine their cause
• Provide recommendation and Implement improvement works
• Ensure compliance with regulatory safety requirement (e.g: Workplace Safety & Health Act)

Biomedical Equipment Management

• Support systematic preventive maintenance biomedical instrumentation and equipment program
• Ensure biomedical equipment's and internal circuity meets standard requirements
• Satisfy departmental performance standards consistently
• Comply with standards of conduct, organizational integrity program and other policies
• Handle PM procedures with biomedical equipment manufacturer standards, recommendations and acceptable industry processes
• Inform biomedical equipment users and clinical department on status updates
• Interface with clinical staff to identify and remedy scheduling problems
• Identify need for replacement supplies and select and submit cost effective sources with established guidelines and policies
• Follow through on successful corrective actions, working collaboratively with staff
• Tabulate outcomes of audit checks, identify trends if any and share monthly report
• Assist in any other initiatives related to Food Safety and Hygiene

Procurement (including handling of tenders)

• Follow up and resolve with vendors, purchasing staff, finance staff and end users on problematic invoices, and ensure their timely submission to Finance for processing of payment
• Oversee and manage the appointed contractors to ensure that they conform to the required standards
• Define scope of service contracts or project works and take lead in tender exercises, contracts assessments and make suitable recommendations

Store management

• Perform essential store functions such as inspecting, receiving, storing, issuing, and replenishment of stocks
• Review and recommend appropriate changes to stock par levels with the respective users and establish master par levels for the central medical store
• Bulk breaking of supplies for distribution to the ward levels and other departments
• Perform regular inventory count for the medical stores

Administrative Duties

• Develop and maintain operating procedures and performance indicators for the department and system of checks and monitoring
• Monitor that expenses are kept within the approved budget allocation
• Assist in department budget exercises to ensure sufficient provisions for proper upkeep of the Home
• Prepare and provide department updates on KPIs and projects on a monthly basis during Ops meetings and when needed

Others

• Participate, and at times lead, in inter-department work improvement projects
• Any other duties as assigned by the Home's management

Qualifications

• Diploma/Degree in general discipline preferably with 2 years healthcare experience
• Possess strong interpersonal skills to communicate constructively with colleagues, other internal and external stakeholders
• Able to exhibit initiative, demonstrate an ability to work independently in a fast-paced environment, manage stress and manifest good team-spirit qualities
• Good analytical, organisational and communication skills, strong time management and ability to multi-task.
• Resourceful and able to work independently in a dynamic environment with a passion for analysing and improving operations
• Experience with healthcare operations, facilities management and/or mechanical & electrical background is an added advantage
• Proficient in Microsoft Office application

Skills

• Able to work independently and deliver under tight deadlines
• Has good knowledge of MS office applications (Word, Excel & PowerPoint)
• Possess people management skills with experience working with people of different backgrounds/cultures
• Able to lead cross-functional teams towards achievement of goals and objectives