Customer Service Cum Admin

2 weeks ago


Kim Seng, Singapore SRI PTE. LTD. Full time $4,000 - $6,000 per year

We are looking for a team player who is passionate about servicing and one that can assist to resolve case issues.

  • Respond promptly to inquiries and concerns via phone, emails, or chat
  • Resolve customer issues and complaints effectively and efficiently
  • Manage high volumes of inbound and outbound calls/messages
  • Maintain accurate records of customer interactions and transactions
  • Provide up-to-date service information
  • Escalate issues to the appropriate department/manager/colleague as needed
  • Collaborate with other department/manager/colleague to resolve issues and concerns
  • Maintain a positive and professional attitude at all times
  • Continuously improve your knowledge of products and services
  • Meet or exceed performance targets, such as call/message volume and resolution time
  • Adapt to new technologies and processes as they are implemented
  • Participate in training and development programs to improve customer service skills and knowledge
  • Contribute to team goals and initiatives to improve customer satisfaction and retention
  • Able to handle and manage difficult calls/clients
  • High level of diplomacy required

Requirements:

· Excellent verbal communication skills

· Telephone skills

· Friendly and pleasant manner

· Data entry skills

· Typing and word processing skills

· Meticulous and detailed

· Documentation skills

· Active listening skills

· Attention to detail

· Problem solving skills

· Only Singaporeans & PRs may apply

· Min GCE 'O' Level


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