Customer Service Officer

2 weeks ago

Tai Seng, Singapore Intertek Full time $4,000 - $6,000 per year

ROLES & RESPONSIBILITIES

  • Respond promptly and professionally to customer inquiries regarding the Certification Application, iConnect platform, and certification processes;

  • Guide customers through application procedures, ensuring clarity and compliance with requirements;

  • Prepare, consolidate, and verify customer documentation for certification applications;

  • Issue and follow up on routine quotations;

  • Coordinate projects and facilitate communication between internal teams to ensure smooth operations;

  • Conduct weekly Net Promoter Score (NPS) surveys to gather customer feedback;

  • Record and track weekly sales activities and quotations;

  • Prepare accurate sales quotations in a timely manner;

  • Initiate and maintain job files for sales-related activities;

  • Deliver safety briefings to office visitors as needed;

  • Perform other job-related assignments as required.

JOB REQUIREMENTS / SPECIFICATIONS

  • Minimum Diploma in any discipline;

  • At least one year experience in customer service, preferably in the Electrical/Electronic related industry;

  • Strong verbal and written communication skills to effectively engage with customers and internal stakeholders;

  • Detail-oriented with excellent organizational skills and the ability to manage multiple priorities;

  • Analytical mindset with the ability to resolve issues efficiently and independently;

  • Adaptable and flexible in a dynamic work environment;

  • Ability to work collaboratively in a team while also taking initiative independently;

  • Proficiency in Microsoft Office Suite and experience with CRM systems is an advantage.

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