Customer Service Assistant

2 weeks ago

Tai Seng, Singapore Mls Logistic Services Pte Ltd Full time $4,000 - $6,000 per year

Job Description

The Customer Service Assistant is responsible for providing frontline coordination and post sales administrative support in fulfilling customer orders and needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.

  • Manage monthly principal service billings
  • Handle all incoming phone calls, emails, and faxes promptly and professionally.
  • Process sales order, delivery notes, invoices, quotations, debit notes and credit notes.
  • Follow-up and respond promptly on customer backorders, contracts, enquires and requests.
  • Work closely with internal stakeholders such as Warehouse, Operations, Sales, Engineering and Finance teams to resolve customer issues.
  • Ensure conformance to required Standard Operating Procedures.
  • Manage daily invoice scanning
  • Follow up with key customers on outstanding invoice payment.
  • Provide Administrative support, as and when required.
  • Act as backup for other team members, as and when required.

Required Skills

  • Service-oriented and possess pleasant disposition
  • Strong team-player, with ability to work independently
  • Possess sense of urgency and able to work in fast-paced environment
  • Good spoken and written communication skills
  • Good interpersonal skills
  • Systematic, meticulous with strong problem solving skills
  • Possess good initiative, with desire for continuous learning

Qualifications Required

  • Minimum 'O' Levels and above
  • Previous customer service experience will be advantageous
  • Competent in Microsoft Office (especially MS-Excel) applications

What we offering:

  • AWS
  • Variable Bonus, depends on Company and Individual Performance
  • Annual Leave: from 14days to 21days
  • Medical & Dental
  • General Insurance
  • Annual Health Screening
  • Annual Staff Retreat

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