Customer Service Representative

2 weeks ago

Tai Seng, Singapore MECO WATER PURIFICATION (ASIA) PTE LTD Full time $40,000 - $60,000 per year

Job description

Job Title: Customer Service Representative

Reports To: General Manager & Office Manager

Date: April 3rd 2025

Department: MECO Singapore

Company Information

MECO Water Purification Pte Ltd is is a regional office of Mechanical Equipment Company (MECO) of Mandeville, Louisiana, USA. We are a vertically integrated manufacturing company for water purification equipment and we have been in business for over 95 years. We are a leading supplier to the Biopharmaceutical industry, US military and Marine Oil and Gas industry. Further information can be reviewed at

MECO is seeking to employ a Customer Service Representative as a permanent staff.

Core Responsibilities

Respond to all incoming aftersales calls

Respond to occasional customer needs after office hours

Create quotes for spare parts and service calls

Accept POs and invoice in a timely manner

Input sales orders

Receive inventory and handle spare parts shipments

Record transactions in MRP system

Maintain the Service schedule

Maintain the shipping log

Assist the Lead Service Engineer

Process expenses of Service Personnel

Assist with Turnover Packages and documentation for Service Calls

Maintain safety statements and risk assessment documents for service calls

Develop and maintain positive working relationship with customers

Occasional travel domestically and abroad as required by the company

Occasional after hour meetings with MECO offices elsewhere in the world

Must have legal status to be employed within Republic of Ireland.

Experience

Experience is a plus but not necessary. MECO will train the candidate.

Performance Measures

Reliability and dependability

Personal interest in client's needs

Responsiveness

Timeliness & Accuracy transactions

Meeting department & company objective

Personality Strengths Desired

Absolute focus on customer satisfaction

Strong housekeeping and organization

Departmental Culture and Working Environment

Work can be fast-paced and demanding, with frequently changing priorities. Must be organized when dealing with the large amount of processing and paper work-load generated. Must work well with all departments within the organization. While reporting directly to the Office Manager, will have indirect reporting relationship with the lead service engineer & Customer Service Executive.

Training

The successful applicant will undergo 2-3 weeks of training on the effective use of the ManFact MRP system at MECO's Headquarters in Mandeville, Louisiana. Ongoing, 'on-the job' training will be delivered in MECO's Singapore Office.

Remuneration

Salary commensurate with experience

After successful completion of 3 months probationary period:-

Entitled to participate in Company's Private Medical Insurance Scheme

Entitled to participate in Company's Income Protection Scheme

Entitled to participate in Company's Death in Service Scheme

Job Types: Full-time

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