Contact Center Team Lead

6 days ago

Central Region, Singapore a03c4e4a-09ae-48d7-a1fd-a4ded2b76fb2 Full time $40,000 - $70,000 per year

Job Title: Team Leader – Contact Center

Location: Suntec, Singapore

Employment Type: Full-time- Conntract role

Salary Range: Up to SGD 4,500 per month

Eligibility: Open to Singaporeans

Job Overview We are looking for a Team Leader to supervise and guide a team of Customer Service Officers (CSOs) within our Contact Center. The successful candidate will be responsible for overseeing daily operations, ensuring service levels are met, and supporting the professional growth of the team. This role also involves handling administrative responsibilities and assisting with ad hoc tasks assigned by the Contact Center Manager (CCM).

Key Responsibilities 

1. Team Management & Operations

  • Supervise daily operations and monitor team performance to ensure KPIs and service levels are achieved.
  • Provide coaching, feedback, and regular performance reviews to CSOs.
  • Manage customer complaints and resolve escalations at the team level.

2. Reporting & Performance Monitoring

  • Track and manage reports on team performance.
  • Identify operational trends and recommend process improvements.

3. Administrative & Ad Hoc Support

  • Assist in administrative duties, including internal and external communications.
  • Support audits, compliance-related tasks, and other ad hoc projects assigned by the CCM.

Requirements

  • Diploma in any discipline (minimum qualification).
  • Minimum 2 years' experience as a Team Leader in a contact center environment.
  • Strong leadership, coaching, and communication skills.
  • Proficient in Microsoft Office applications.
  • Willing to work on weekends or public holidays when required.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee

Principal Consultant - Retail & Hospitality Division

EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

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