Call Center Officer

7 days ago


Changi, Singapore Persolkelly Full time $3,800 per year

Customer Service Officer (Call Centre)

Location: Changi / Jurong East

Contract: 12 Months (renewable / convertible) - 3 months training

Working Days: 4 weekdays 1 weekend

Working Hours: Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Salary: Up to $3,800 Shift Allowance

Job Description:


• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.


• Ability to understand customers' needs and provide appropriate solutions and attention.


• Identify cross-sell opportunities during customer interaction.


• Consistently deliver quality service to our customers to achieve total customer satisfaction.


• Solicit customers feedback and identify problem trends for improvement actions.

Requirements:

  • Call Centre experience is an advantage

  • Great interpersonal & positive attitude

  • Proficient in MS Office

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PERSOLKELLY Singapore Pte Ltd

  • RCB

No E

  • EA License

No. 01C4394

  • Reg.

Reg No: R Lok Ding Hann)



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