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Call Centre Team Leader

2 weeks ago

Changi, Singapore Connect Centre Pte Ltd Full time

**_Responsibilities: _**
- Assist in managing the agents and Call Centre operations
- Handle complaints and manage service recovery
- Responsible for the agents' recruitment, training and development
- Provide administrative support in the Call Centre
- Cover Team Managers' duties and shift where necessary

**_Requirements: _**
- Singaporean only
- Minimum GCE'O' level qualification
- Good knowledge of Computer skills
- Experience as a Call Centre Agent is advantageous
- 5-days work week including Saturday (on rotational basis)
- Must be able to handle stress extremely well
- Good verbal communication skills

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- 13th month salary

**Experience**:

- Call center: 1 year (preferred)