Customer Insights Officer

2 weeks ago

Central Region, Singapore CGP Personnel Full time $14,400 - $19,200 per year

Location: City Hall

Mon–Fri | Choice of Shifts

Permanent with CPF + Benefits

$1,200/month ($13.50/hr) OR $1,600/month ($20/hr)


About the Role:

Join a meaningful public sector initiative as a Customer Insights Officer, where your voice helps shape services that impact the nation. You'll conduct short phone surveys using a provided script — no selling, just listening and recording responses.


Your Responsibilities:
  • Conduct surveys over the phone with professionalism and courtesy
  • Follow the script provided to collect accurate and unbiased responses
  • Enter survey results into a computer system efficiently
  • Maintain a positive attitude, even in the face of call rejections
  • Deliver excellent service while gathering meaningful feedback

Work Schedule (Choose Your Shift):
  • Afternoon Shift: 12:30 PM – 4:30 PM | $1,200/month
  • Evening Shift: 5:30 PM – 9:30 PM | $1,600/month

    Monday to Friday only

What You'll Receive:
  • CPF Contributions
  • Pro-rated Leave Benefits (7 days AL & 14 days MC)
  • Medical Coverage + Dental Benefits
  • Clean, comfortable office near City Hall MRT
  • Supportive team environment and training provided
  • Attractive Performance Bonus (up to 2 months)

Who We're Looking For:
  • GCE 'N' Level and above
  • Comfortable making calls and handling rejections
  • Motivated, responsible, and keen to contribute to public service

For Faster Application, please quote the job title and send in your resume to

Go Ai Wei

EA Registration Number: R1440661

Cornerstone Global Partners

Licence Number: 19C9859

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