Senior IT Manager, Operational Technology

1 week ago

Paya Lebar, Singapore Singapore Post Limited Full time $120,000 - $180,000 per year

The Senior Manager, Operational Technology (OT), ensures 24/7 uptime and reliability of all critical sorting systems and MIS infrastructure at SingPost Centre and the eCommerce Logistics Hub. The role oversees maintenance, technology upgrades, and vendor management for OT networks, servers, and control systems.

As the key technical authority, the manager provides strategic guidance, supports new projects, and ensures IT and OT security compliance. This position leads a team of ten, including five OT maintenance staff and a Front End Support (FES) team. The FES team handles IT infrastructure and automation equipment support across Post Offices.

Responsibilities:

Operational Technology & System Uptime

  • Plan and direct all life cycle management activities, including designing and executing comprehensive maintenance programs to ensure system serviceability.
  • Conduct technology refreshes (hardware and software) to mitigate obsolescence and ensure systems comply with modern standards.
  • Manage and support MIS-related incidents to ensure expeditious system recovery, including reviewing vendor resolutions and corrective action plans.
  • Oversee daily health checks and maintenance scopes for all critical sortation control systems.

Technical Authority & Security

  • Function as the key technical authority, providing strategic insight and specialized solutions to support various mail functional groups and new project initiatives.
  • Lead the implementation and maintain strict compliance with critical IT and OT security requirements and protocols.
  • Ensure the cohesion and integration of all interconnected systems within the overall Mail Strategy and IT ecosystem.

Vendor & Team Management

  • Maintain rigorous vendor and contract management, coordinating internal stakeholders for system improvement projects and new initiatives.
  • Manage and develop the team of ten staff: five dedicated to in-house OT system maintenance and the Front End Support Team (FEST), which is composed of a Team Lead and four reporting staff.
  • Establish the necessary competency and training framework to ensure the team possesses relevant IT and OT skill sets.
  • Perform any other duties as assigned by the reporting officer.

Requirements:

  • Minimum 8 years of progressive working experience in IT/OT management, with at least 3 years in a technical leadership or supervisory role.
  • Demonstrated experience in Operational Technology (OT) or Industrial Control Systems (ICS) within a logistics, manufacturing, or equivalent 24/7 operational environment.
  • Proven experience managing mission-critical infrastructure, including both Windows and Linux server platforms.
  • Expertise in managing complex network equipment (core/edge switches, routers, firewalls, and VPN policies) in an isolated or segregated OT network environment.
  • Hands-on experience with administering systems running on VMware or other virtualized platforms.
  • Practical experience in utilizing Mobile Device Management (MDM) tools for enterprise fleet deployment.

Candidates with the following will be a plus:

  • Professional certification in relevant IT/OT domains such as Cisco (CCNA/CCNP), VMware Certified Professional (VCP), AWS Certified Associate, or recognized industrial control system/security certification (e.g., CISSP, GICSP).
  • Experience in SCADA/HMI systems or other sortation control software.
  • Knowledge of GS1 standards or other logistics/chain-of-custody tracking protocols.
  • Willingness to commit to ad-hoc standby duties during weekends and public holidays, on an occasional basis, to support 24/7 critical operations.

  • Manager/senior Manager, Operations Management

    3 days ago

    Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time

    **[What the role is]** As a Senior Manager in the Shared Services Management Division, you will plan and implement strategic Business Process Outsourcing (BPO) initiatives and collaborate with internal stakeholders and service partners to enhance shared services delivery. This role involves facilitating BPO operations, managing change requests, and driving...

  • Manager/senior Manager, Incentives Management

    3 days ago

    Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time

    **[What the role is]** Levy and Incentives Management Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against...

  • Manager/Senior Manager, Incentives Management

    1 week ago

    Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time $80,000 - $120,000 per year

    [What the role is]Levy and Incentives Management Division (LIMD) is part of SSG's Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and...

  • Desktop Support Engineer

    3 days ago

    Paya Lebar, Singapore Total IT Global Full time

    At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a...

  • Manager/senior Manager

    3 days ago

    Paya Lebar, Singapore WSG Workforce Singapore Agency Full time

    [What the role is] You will be part of a team to conceptualize and implement new initiatives to support the employment of senior workers aged 50 years old and above. You will be working with a range of stakeholders such as employers, senior worker communities and/or intermediaries. [What you will be working on] Your responsibilities include: - Programme...

  • Senior Project Manager

    2 days ago

    Paya Lebar, Singapore CERTIS GROUP - GHR Full time $120,000 - $240,000 per year

    As a Senior Project Manager within the Strategic Transformation Office, you will play a pivotal role in driving enterprise-wide transformation and process excellence. You will partner closely with business leaders, technology teams, and external consultants to translate strategic goals into actionable initiatives. This role demands a strategic thinker with...

  • Sales Manager

    6 days ago

    Paya Lebar, Singapore Millennium Technology Services Full time

    **Responsibilities：** - Primary person to drive account growth in assigned client base and industry segment - Monitor, plan and fulfil sales pipelines through close customer engagements - Prepare reports on account and sales status - Monitor and improve account cashflow and margin across time - Maintain and deepen existing customer relationships -...

  • Senior Marketing Manager, Robotics

    2 days ago

    Paya Lebar, Singapore CERTIS GROUP - GHR Full time $120,000 - $180,000 per year

    As Senior Marketing Manager for Robotics, you will be part of the Group Communications & Marketing (GCM) team, supporting Certis' Robotics unit. You will shape and amplify the positioning of Certis' robotics and AI-enabled operations, ensuring cohesive storytelling across corporate, partner, and industry platforms.You will lead marketing initiatives from...

  • Senior Project Manager, PMO-GBS

    18 hours ago

    Paya Lebar, Singapore CERTIS GROUP - GHR Full time $120,000 - $180,000 per year

    Job Purpose:The Senior Project Manager leads enterprise-wide transformation initiatives with a focus on establishing Global Business Services (GBS) and managing strategic Business Process Outsourcing (BPO) engagements. This role combines strong project leadership with operational expertise to deliver scalable solutions, enhance service delivery, and optimize...

  • Manager / Senior Manager (Rd)

    6 days ago

    Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time

    This is for Manager/Senior Manager in the Regulation Division Your key responsibilities include: - Conducting assessment on the quality of Training Providers (TPs)/Private Education Institutions (PEIs)’ management, administration, training/academic standards and student support services, based on quality requirements - Leading and managing a team of...