Manager/senior Manager, Incentives Management

1 day ago


Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time

**[What the role is]**

Levy and Incentives Management Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

**[What you will be working on]**

Responsibilities and Competencies:

- **Operational Process Design and Implementation**
- Design, develop, and implement effective operational processes relating to funding administration.
- Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.
- _Competencies _: Process Design, Operational Efficiency, Digitisation

- **Project Management and Technology Integration**
- Lead project management efforts in the area of system development.
- Drive operations and technology integration initiatives to enhance operational efficiency.
- _Competencies _: Project Management, Technology Integration, Strategic Execution

- **Policy Development and Compliance**
- Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.
- Build and continuously strengthen processes and operational policies to achieve high service standards.
- _Competencies _: Policy Development, Compliance Management, Process Improvement

- **Stakeholder Engagement and Support**
- Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.
- Assist in the management of the outsourced service partner to maintain effective service delivery.
- _Competencies _: Stakeholder Engagement, Service Management, Communication Skills

- **Data Analysis and Reporting**
- Work with large datasets to perform data extraction, collation, tracking, and analyses.
- Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.
- Collate data and statistics and prepare information for reporting purposes.
- _Competencies _: Data Analysis, Insight Generation, Reporting Skills

- **Secretariat Responsibilities**
- Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.
- _Competencies _: Organizational Skills, Multi-Agency Coordination, Communication

**[What we are looking for]**

- Possess the required competencies to execute the job duties proficiently
- **Manager**: Up to 5 years of relevant work experience in grants, operations, project management, or system development.
- **Senior Manager**: At least 6 years of relevant work experience in grants, operations, project management, or system development.
- Good analytical and problem-solving skills.
- Proficiency in systems and design thinking methodologies.
- Ability to work independently, within a team, and across teams.
- Good interpersonal relationship skills and adaptability to a fast-paced work environment.
- Good verbal and written communication skills, including stakeholder management and presentation skills.
- Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.



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