Office Team Leader

1 week ago

Geylang, Singapore Casa Concetto Pte Ltd Full time $30,000 - $50,000 per year

Job Title: Customer Success Specialist

Department: Customer Experience

Reports to: Team Lead

Position Overview: We seek a proactive and innovative Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are resolved efficiently and to the satisfaction of all parties. The ideal candidate will excel in managing customer inquiries, maintaining clarity in communications, and contributing to the continuous improvement of our CRM processes.

Key Responsibilities:

  • Ticket Management:
  • Respond promptly to customer inquiries via Zendesk across email, chat, and WhatsApp touchpoints.
  • Address customer concerns effectively while maintaining a professional tone that reflects the company's voice.
  • Tag and categorize tickets appropriately to facilitate streamlined reporting.
  • Touchpoint Execution:
  • Implement the defined touchpoints (e.g., inquiry follow-up, personalized offers) to engage customers and drive conversion.
  • Use customer profiling insights to offer tailored solutions and recommendations
  • Develop touchpoints .
  • Reporting and Analytics:
  • Maintain daily reporting logs with data on tickets handled, resolved, and escalated.
  • Provide feedback on customer behavior trends to help refine touchpoints and strategies.
  • Quality Assurance:
  • Follow standard operating procedures (SOPs) for ticket handling to maintain high-quality customer service.
  • Raise concerns about recurring issues or patterns to the Zendesk Team Lead.
  • Collaboration:
  • Work closely with other team members and departments, such as sales and marketing, to resolve customer issues.
  • Share insights and ideas for improving workflows and touchpoint effectiveness.

Skills and Qualifications:

  • Must-Have:
  • Proficiency in using Zendesk or similar CRM platforms.
  • Excellent written and verbal communication skills in English.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Basic Excel
  • Preferred:
  • Experience in customer service or a similar role.
  • Knowledge of sales funnel processes and customer engagement strategies.
  • Soft Skills:
  • A proactive attitude with a problem-solving mindset.
  • Team player with strong interpersonal skills.
  • Ability to adapt to evolving processes and workflows.

Key Performance Indicators (KPIs):

  • Response time (first response and resolution time).
  • Customer satisfaction score (CSAT).
  • Conversion rates from follow-up touchpoints.
  • Quality and accuracy of ticket tagging and categorization.

Work Environment:

  • Hybrid setup with expectations for remote and in-office collaboration.
  • Regular feedback sessions with the Zendesk Team Lead for continuous improvement.

Job Types: Full-time, Part-time

Pay: $3, $5,000.00 per month

Benefits:

  • Flexible schedule
  • Work from home

Experience:

  • Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Singapore 408826

Expected Start Date: 24/09/2025

  • Office Team Leader

    2 weeks ago

    Geylang, Singapore Casa Concetto Pte Ltd Full time

    **Job Title**: Customer Success Specialist **Department**: Customer Experience **Reports to**:Team Lead **Key Responsibilities**: - **Ticket Management**: - Address customer concerns effectively while maintaining a professional tone that reflects the company’s voice. - Tag and categorize tickets appropriately to facilitate streamlined reporting. -...

  • Sales Team Leader

    2 weeks ago

    Geylang, Singapore PetroEdge Full time

    EnergyEdge is the leading energy industry training specialist in the Asia Pacific region. Since inception in 2007, we have provided targeted and in-depth training courses to develop the capabilities of engineers, scientists, and business professionals in leading national and multinational energy companies across the world. EnergyEdge is also a proud...

  • Desktop Support Team Leader

    2 weeks ago

    Geylang, Singapore Rapsys Technologies Full time

    Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 路 Use tools and methodologies to load, copy and customize operating system configurations for deployment 路 Responsible for tracking...

  • Desktop Support Team Leader

    2 weeks ago

    Geylang, Singapore Rapsys Technologies Full time

    Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 路 Use tools and methodologies to load, copy and customize operating system configurations for deployment 路 Responsible for tracking...

  • Talent Acquisition Partner

    2 weeks ago

    Geylang, Singapore Risewave Consulting Inc. Full time

    Act as the company's brand ambassador for the TAO services to their client stakeholders, working either on-site or remotely - Works with Hiring Managers and client leadership to understand their hiring forecasts and translate it into recruitment plans on an agreed frequency - Develop an in-depth knowledge of the client’s business and industry sector. -...

  • General Manager

    13 hours ago

    Geylang, Singapore M1 Limited Full time

    Job ID: **DO-ITOPS-SD&SM-GM** **Job Type**: **Full Time** Job Classification: **Assistant / General Manager** Department: **Information Systems** Function: **Information Systems** **Location**: **Aljunied / Jurong** Years of Experience: **10** Job Responsibilities/Requirements: **Key Responsibilities** M1 is undergoing a Digital Transformation and we...

  • Administrative Assistant

    2 weeks ago

    Geylang, Singapore Team Axis Pte Ltd Full time

    Handling AxisConnect App - Responsible for the administrative works for the Operations Departments - Consolidation and verifying of coach payments - Assist the Operations Manager or other Programme Coordinators with any other ad-hoc tasks when required. **Job Requirements** - Minimum Diploma Holder - Out-Spoken, Meticulous, Proactive, Independent, Team...

  • Key Program Executive

    2 weeks ago

    Geylang, Singapore Team Axis Pte Ltd Full time

    To assist Programme Manager on programmes - Regularly updating of events and programmes feedback on any relevant technicalities for future enhancements - To prepare reports for sales/events - To provide monthly reports on breakdown of requirements to respective Programme Managers - To gather Feedbacks from Facilitators, Instructors and Participants to...

  • .NET Architect and Development Team Lead

    1 week ago

    Geylang, Singapore SiteSpade Full time

    As a team lead, you will be responsible for: - Aligning with the long term strategic direction for headquarter Digital team, providing a path to get there via incremental deliveries - Active participation in an agile development process, including working closely with development and product/project management - Identifying and documenting the...

  • Business Development Team Head

    2 weeks ago

    Geylang, Singapore IFS Capital Limited Full time

    **Role Overview**: Join IFS Capital Singapore as our Business Development Team Head, where you will lead and empower a team of Relationship Managers while reporting to our Head of Business Development. In this influential role, you will drive growth, master client connections, and steer your team towards unparalleled success. If you are a dynamic leader with...