Team Manager

2 days ago


Geylang, Singapore Tele-centre Services Pte Ltd Full time

**Team Manager - Lead, Innovate, and Elevate**

Are you a dynamic leader with a passion for customer engagement and team excellence? We're on the hunt for a Team

Manager to spearhead an exciting lifestyle rewards program campaign. If you're ready to inspire a team and drive exceptional customer experiences, this opportunity is for you

**About the Campaign**:
This is a leading lifestyle and retail rewards program in Singapore, offering customers a seamless way to earn rewards

while they shop and dine. With a vast member base and multiple engagement touchpoints, we’re looking for a leader

who can enhance service delivery and optimize customer experiences.

**What You’ll Do**:
**Lead & Inspire** - Guide and mentor a team of Customer Care Officers, fostering a high-performance culture that prioritizes service excellence.

**Coaching & Development** - Conduct training sessions, monitor customer interactions, and equip agents with the skills and confidence needed to succeed.

**Performance Management** - Provide fair and constructive evaluations, set clear expectations, and ensure accountability to drive team motivation and success.

**Process Optimization**- Collaborate across teams to streamline workflows, enhance operational efficiency, and maintain top-tier service standards.

**Client Reporting & Insights** - Generate reports, analyze key metrics, and prepare business reviews to highlight achievements and identify areas for improvement.

**Engagement & Communication** - Lead buzz sessions, huddles, and regular check-ins to foster a positive team environment and align the team with strategic objectives.

**What We’re Looking For**:
**Preferred Qualification**: A-Level, Diploma, or equivalent education.

**Leadership Experience**: Minimum 2 years in a supervisory or managerial role within a contact center, customer service, or related field.

**Customer-Centric & People-Oriented**: Passion for delivering exceptional service, coaching teams, and driving performance.

**Tech-Savvy & Data-Driven**: Proficiency in Microsoft Office, contact center platforms, and case management systems, with the ability to leverage data analytics for decision-making.

**Problem Solver & Strong Communicator**: Analytical mindset with a solution-oriented approach, capable of handling escalations and collaborating with stakeholders.

**Process & Performance Optimization**: Skilled in identifying inefficiencies and implementing data-driven improvements to enhance operations.

**Adaptable & Resilient**: Thrives in structured, compliance-driven environments with high customer interaction.

**Why Join Us?**

**Meaningful Impact**: Enhance customer experiences in healthcare, retail, and rewards programs.

**Career Growth**: Expand leadership skills and advance in a dynamic, customer-focused environment.

**People-Centered Culture**: Thrive in a collaborative team that values innovation, teamwork, and excellence.

Pay: $2,500.00 - $3,200.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


  • Events Manager

    2 days ago


    Geylang, Singapore Team Axis Pte Ltd Full time

    **Job description** **Duties and responsibilities** - Coordinate on-site and virtual workplace health promotion programmes and events. - Work with external vendors to ensure successful implementation of workplace health promotion programmes. - To liaise and market workplace health activities for landlords/buildings, employers, and external stakeholders to...

  • Event Manager

    7 days ago


    Geylang, Singapore Jambar Team Building pte ltd Full time

    We are looking for a motivated talent, helping us with the preparation of the logistic, booking of the venues, transportation and arrange the material required for the events. Furthermore, you will have the opportunity to take part in the activities and help with the logistic and facilitation of the event. **Requirements**: - Fast learning, people...

  • Programme Manager

    3 days ago


    Geylang, Singapore Oaktree Consulting Full time

    **Job Descriptions** - Lead a team of 4 - Planning and executing health and fitness activities in workplaces for working adults - Conduct regular venue visits/audits - Content creation for festive/thematic activities - Maintain close communication with stakeholders - Ability to work with both in-house and external providers to ensure project success -...

  • Office Team Leader

    1 week ago


    Geylang, Singapore Casa Concetto Pte Ltd Full time $40,000 - $60,000 per year

    Job Title: Customer Success SpecialistDepartment: Customer ExperienceReports to: Team LeadPosition Overview: We seek a proactive and innovative Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are...


  • Geylang, Singapore Wise Full time

    Our Due Diligence team is looking for a Team Lead in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission, develop a high performing verification team and help save millions more people money. Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers...


  • Geylang, Singapore PetroEdge Full time

    We are currently hiring a Team Leader, Course Programme Support. In this role, you will be responsible for managing the Face to Face Training and Virtual Training logistics of PetroEDGE & PowerEdge programs. The role includes coordinating with trainers, managing operations staff, overseeing event logistics, and staying updated with current market trends in...


  • Geylang, Singapore Qontel Search Pte Ltd Full time

    Join our client, a boutique financial institution listed on the Singapore Exchange, as they seek an accomplished VP/Team Head of Information Technology. In this supervisory role, you will lead a dedicated team responsible for overseeing the 4 pillars - Infrastructure, Cloud and Applications, Cyber Security, and Digital/Data Analytics. Your responsibilities...


  • Geylang, Singapore Walter Agency Pte Ltd Full time

    Responsible for the performance of the sales team and driving sales to achieve the set team targets - Responsible for the day-to-day operations of the sales team, managing distribution plans and schedules to ensure timely delivery - Relief the job of a salesperson on leaves when needed - Support ad hoc deliveries to customer - Customer management to ensure...


  • Geylang, Singapore NLB National Library Board Full time

    You will be part of a library design and development team under the Planning & Development group (P&D), which plays a key role to further NLB’s vision to: - Advance our reach amongst users across various channels over time; - Design future libraries with experiences and services that continuously appeal to its users whilst achieving high levels of service...

  • Manager

    7 days ago


    Geylang, Singapore Econ Healthcare Full time

    COMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...