Client Support Engineer

2 weeks ago

Central Region, Singapore Private Advertiser Full time $4,000 - $8,000 per year

Key Responsibilities:

  • Provide technical assistance and support to clients via email, phone, or live chat
  • Diagnose and troubleshoot software and hardware issues
  • Escalate unresolved issues to appropriate internal teams (e.g., developers)
  • Track, document, and monitor client interactions in a ticketing system (e.g., Zendesk, Jira)
  • Assist in the onboarding and training of new clients
  • Collaborate with engineering teams to communicate bugs, feedback, and feature requests
  • Create and maintain user guides, FAQs, and technical documentation
  • Monitor system performance and client usage patterns to anticipate support needs

Requirements:

  • At least a Diploma or degree in any field
  • Good interpersonal and communication skills.
  • Solution oriented mindset.
  • Ability to adapt to various suite of clients
  • Committed to continuous improvement and upskilling in dynamic work environments.

What We Offer:

  • Competitive salary and performance bonus
  • Employee Insurance Benefits
  • Opportunities for professional development and internal growth
  • A collaborative, inclusive, and innovative work environment

For immediate consideration, please provide the answers to the following in your resume:


• Current and Expected Salary


• Availability to commence new position

We regret that only short-listed candidates would be notified.

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