Sales Operations Support Specialist

3 days ago

Orchard Central Community Development Council, Singapore LingoAce Full time $3,000 - $4,000 per year

Key Responsibilities

Sales Operations Support

  • Manage and maintain the
    end-to-end sales process
    , including lead capture, distribution, and follow-up tracking to ensure timely engagement and conversion.
  • Oversee and update the
    CRM system
    , ensuring accuracy of data (leads, pipeline status, enrollment records, conversion tracking) and producing actionable reports for management.
  • Coordinate with the sales team to prepare
    weekly and monthly sales performance reports
    , highlighting conversion rates, ROI by channel, and revenue impact.
  • Support
    enrollment campaigns and parent outreach activities
    , ensuring proper documentation, tracking of promotions, and incentive management.
  • Provide
    administrative and operational support
    for offline events, roadshows, and parent workshops, including pre-event preparation and post-event lead follow-up.
  • Act as the
    bridge between sales and marketing
    , ensuring marketing-generated leads from organic, referral, and paid campaigns are properly captured, qualified, and converted.
  • Continuously review and improve
    sales processes and standard operating procedures
    (SOPs) to drive efficiency, compliance, and scalability.

Marketing & Lead Channels (Integrated Responsibility)

  • Coordinate with marketing teams to
    support multi-channel campaigns
    (organic traffic, referral programs, and paid advertising) ensuring smooth integration into the sales pipeline.
  • Track performance across channels, consolidate data into dashboards/reports, and provide recommendations to optimize lead quality and conversion.

Requirements

  • Diploma or Bachelor's degree in Marketing, Business Administration, or related field.
  • 1–3 years of experience in sales support, operations, or marketing coordination (education industry preferred).
  • Strong knowledge of digital and offline marketing channels.
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot, Zoho) and MS Excel/Google Sheets.
  • Willing to support during weekends.
  • Ability to communicate effectively in both English and Mandarin
    (written and spoken) to liaise with parents and internal teams.

Compensation Package

  • Base salary: SGD 3,000 - 4,000
  • Annual performance bonus
  • Flexible benefits
  • Medical outpatient and insurance

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