
Sales Operations Support Specialist
3 days ago
Key Responsibilities
Sales Operations Support
- Manage and maintain the
end-to-end sales process
, including lead capture, distribution, and follow-up tracking to ensure timely engagement and conversion. - Oversee and update the
CRM system
, ensuring accuracy of data (leads, pipeline status, enrollment records, conversion tracking) and producing actionable reports for management. - Coordinate with the sales team to prepare
weekly and monthly sales performance reports
, highlighting conversion rates, ROI by channel, and revenue impact. - Support
enrollment campaigns and parent outreach activities
, ensuring proper documentation, tracking of promotions, and incentive management. - Provide
administrative and operational support
for offline events, roadshows, and parent workshops, including pre-event preparation and post-event lead follow-up. - Act as the
bridge between sales and marketing
, ensuring marketing-generated leads from organic, referral, and paid campaigns are properly captured, qualified, and converted. - Continuously review and improve
sales processes and standard operating procedures
(SOPs) to drive efficiency, compliance, and scalability.
Marketing & Lead Channels (Integrated Responsibility)
- Coordinate with marketing teams to
support multi-channel campaigns
(organic traffic, referral programs, and paid advertising) ensuring smooth integration into the sales pipeline. - Track performance across channels, consolidate data into dashboards/reports, and provide recommendations to optimize lead quality and conversion.
Requirements
- Diploma or Bachelor's degree in Marketing, Business Administration, or related field.
- 1–3 years of experience in sales support, operations, or marketing coordination (education industry preferred).
- Strong knowledge of digital and offline marketing channels.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot, Zoho) and MS Excel/Google Sheets.
- Willing to support during weekends.
- Ability to communicate effectively in both English and Mandarin
(written and spoken) to liaise with parents and internal teams.
Compensation Package
- Base salary: SGD 3,000 - 4,000
- Annual performance bonus
- Flexible benefits
- Medical outpatient and insurance
-
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