Sales Back Office Specialist

1 week ago

Orchard, Singapore BODUM Singapore, Pte. Ltd. Full time

**Company Description**

We have an open position for a **Sales Back Office** position inSingapore.

As a Sales Back Office specialist, you'll be responsible for ensuring the delivery of excellent Sales back office service every day, providing the highest quality customer service. We are seeking a talented and customer-oriented individuals to join us. You will report directly to the Key Account Manager.

The key focus areas for the position are the following:

- Work alongside the Key Account Manager
- Ensure order processing in a timely manner.
- Order acceptance and confirmation according to internal guidelines.
- Preparation, in writing, of offers based on calculations developed by the sales team.
- Coordinated communication with customers.
- Customer service desk (B2B and B2C including neighboring countries in needed)
- Communication with customers through multiple channels.
- Customer Data Support.
- Assist on after sales support (refund/replacement etc.)
- Transport and vehicle coordination.
- Assist E-commerce manager on key accounts (Lazada, Kris shop etc.)
- Assist on department store operations (Takashimaya, TANGS etc.)
- Coordinate and support Sales Promoters at Department stores.
- Participate in training defined by company (EPR system etc.)

**Key Success Criteria’s**

You must thrive in a fast paced, fast changing and dynamic environment. You are a true team player and possess strong analytical abilities together with innate interpersonal, and communication skills. It is important that you enjoy taking initiative and responsibility while building strong relationships across business units and continents.

**Your Profile**
- Minimum 2 years of experience in a similar position.
- High level of customer and solution orientation.
- Experience in customer-/after sales - service
- Strong attention to detail and accuracy
- Ability to work independently and within a team locally and internationally.
- Good knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint)
- Experience in EPR system (Microsoft Dynamics) is an advantage.
- **Singaporean is preferred.**
- Fluency in English and Mandarin written and spoken.

**What we offer**
- Excellent working conditions in an international, dynamic environment
- Salary according to qualifications and experience.

**Job Types**: Full-time, Permanent

**Salary**: $4,800.00 - $5,500.00 per month

**Experience**:

- customer-/after sales - service management: 2 years (preferred)

Work Location: One location

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