Senior Manager, Group Distribution Strategy

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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CONTEXT

• Support governance related requirements for the Group and business units (BUs)
• Support the development of a forward-looking & aligned, group-wide distribution governance framework and approach across the Group and BUs

PURPOSE

• Provide effective support to GHDSG in ensuring appropriate distribution governance framework and approach is in place
• Support in providing guidance and coaching to Group teams and BUs, with an aim to improve sales quality and effectiveness

KEY ACCOUNTABILITIES

Play a key role in compensation approvals and distribution governance

• Conduct compensation review and approvals across BUs and channels, to ensure quality scheme design with business needs being met
• Conduct governance document drafting, updating and maintenance, to support a more holistic distribution governance framework
• Support the review of new M&A and/or distribution transactions
• Provide other distribution governance support

Drive strategic projects

• Driven & manage relevant strategic projects focusing on sales effectiveness and quality

Support distribution risk monitoring

• Support the establishment of distributor risk monitoring framework and approach, including agents', agency leaders' and 3rd party distributors' risk rating & monitoring, through collaboration with Group teams and BUs
• Support business quality monitoring including persistency and other key metrics (including early indicators), through collaboration with Group teams and BUs
• Support and/or drive distribution risk and business quality related strategic projects
• Maintain IRP tracking and monitoring
• Support other regular and/or ad-hoc tracking and monitoring related to distribution quality, sales effectiveness and distributor risks

Support distribution performance management related matters

• Participate in Monthly Sales & Proposition Dialogue with BUs and support on relevant Q&A
• Support regular and/or ad-hoc reporting on distribution performance

QUALIFICATIONS / EXPERIENCE

• Professional qualification in Actuarial Science or related discipline
• Minimum 5 years of relevant working experience in life insurance industry
• Experience of working with BU distribution teams, channel management of business functions of similar size and complexity, preferably in multiple Asian countries in a fast-moving environment, with constructive working relationships relevant stakeholders

KNOWLEDGE & TECHNICAL SKILLS

• Strong quantitative skills
• Familiarity with insurance, insurance digitisation products and processes are preferable
• Strong analytical and problem-solving skills, with ability to work with complex financial and business issues
• Ability to clearly communicate ideas, concepts and results whether written and oral
• Attention to detail and good business partnering, interpersonal and stakeholder management
• Demonstrated initiatives and commitment and ability to meet tough timelines
• Able to handle multiple requests from various parties and multi task
• Effective command of English, and preferably other languages relevant to FWD markets
• Able to work in an evolving and dynamic environment and resilient to pressure