Senior Account Manager

Company Description

Wise is a global technology company building the best way to move money around the world. Wise Platform is Wise - but for banks, large businesses and other major enterprises.

We allow our partners to embed the best way to send, receive and manage money internationally into their existing infrastructure, creating value for their business and customers.

Over the past decade, Wise (formerly known as Transferwise) has built a global payments infrastructure that has revolutionised how money moves around the world. Now, thanks to Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly.

We save partners time and money by allowing them to deploy new products and services to customers seamlessly, helping them to speed up innovation and serve, retain, and grow their customer base.

Job Description

We're looking for an experienced Senior Account Manager who is passionate about the Wise mission – money without borders. You'll be part of the Wise Platform team in APAC, working closely to grow and retain our existing partners.

We've launched partnerships globally, with the likes of Bank Mandiri, Shinhan Bank and Flip in APAC, and today have 80+ global banks and platforms connected and powered by Wise Platform.

A bit about the role:

You will be a Senior Account Manager within a fast growing regional commercial team, responsible for driving growth with our existing partners predominantly in Indonesia. You'll identify and execute growth opportunities across your partner portfolio, manage churn risk and build relationships with key stakeholders.

The role will be based in our Singapore office, but you will also work closely with the Global Account Management and Customer Success teams based around the world. You will collaborate with other functions across Wise Platform and the wider Wise organisation, including our product management, engineering, compliance & legal, delivery, as well as business development teams.

Your mission:

• Work closely with Wise Platform teams and partners to identify, progress and close a strong pipeline of opportunities within your existing accounts, driving revenue and volume growth for Wise.
• Develop and actively manage comprehensive account plans for key accounts, articulating strategies for growth and managing risk of attrition.
• Establish strong relationships with your partners by understanding their strategic objectives, define their priorities and be clear on their decision making process. Lead QBRs and become the subject matter expert for your partners.
• Take a data led approach on influencing decision making with internal / external stakeholders.
• Provide consistent and concise internal updates on partner performance and engagements, highlighting blockers and leveraging support across various functions.
• Bring the voice of the partner to influence Wise Platform product roadmaps as well as build out strong partner testimonials.
• Work on projects and initiatives (regional or global) to improve our account management function.

Qualifications

A bit about you:

• You have years of experience in an Account Management role, managing payment solutions for large enterprises
• You have a track record of successfully driving revenue growth from accounts in your portfolio
• You have experience with domestic and international payment schemes, ideally also in correspondent banking (SWIFT).
• You're familiar with the banks and financial services landscape in Indonesia, and understand how cross-border payments works for them today
• You've previously worked and are comfortable in a faced paced and technical environment
• You're experienced in building and maintaining relationships with a range of stakeholders of all sizes – from CEOs, to head of payments, network managers and product managers
• You're hands on, not afraid to roll-up your sleeves, lead partner calls, listen to their feedback and work with the wider team on devising a plan to achieve meeting partners' expectations, whilst achieving our objectives
• You're into the details - you get close to deals and understand where we can invest to have the biggest impact
• You have technical expertise - helping a partner solution the best way to use Wise Platform as you are discussing commercial and legal terms
• You are passionate about high growth businesses and have a desire to contribute significantly to our overarching Wise Platform mission.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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