Account Manager

Overall Responsibility: Strategize, plan, and execute to achieve the assigned individual sales target. Key activities include:

Customer Relationship Management:

• Strategic Planning: Design and implement strategic account plans that align with customer goals and company objectives, ensuring long-term partnership growth.
• Develop and maintain strong working relationships with assigned strategic and emerging customers.
• Maintain an in-depth understanding of the customer's internal organization, including key contacts such as sponsors, decision-makers, influencers, and project managers.

Sales and Revenue Growth

• Develop and implement sales strategies; mentor and guide junior team members.
• Monitor team performance and ensure targets are met.
• Sales Activity Management: Lead sales activities, ensuring alignment with strategic goals, and report on performance metrics to senior management.

Sales Strategy and Team Leadership:

• Develop and implement sales strategies; mentor and guide junior team members.
• Monitor team performance and ensure targets are met.

Collaboration and Coordination:

• Cross-Departmental Leadership: Lead cross-functional teams in complex sales engagements, ensuring seamless coordination from pre-sales through to post-sale delivery.
• Work with Pre-Sales Support and Marketing Specialists to follow up on high-priority opportunities.
• Ensure timely responses to customer requirements, proposal writing, presentations, and submissions.
• Drive brand coverage and mindshare to secure contract awards.

Cost and Pricing Management:

• Pricing Strategy: Develop and implement pricing strategies that maximize profitability while remaining competitive in the market.
• Manage the cost of sales and make final pricing decisions in line with gross margin target guidelines.

Client Intelligence and Feedback:

• Market Insight Development: Collect and analyze market data to inform sales strategies and identify emerging trends that could impact client relationships.
• Act as the client representative to gather commercial intelligence for internal analysis and decision-making.
• Address client feedback and complaints promptly.

Project and Financial Coordination:

• Financial Accountability: Oversee account profitability, ensuring alignment with financial goals and budgetary constraints.
• Monitor closely with the Service and Project Delivery team to ensure timely delivery.
• Coordinate with the Finance team on customer billing and ensure timely customer payments.

Presentations and Event Participation:

• Deliver impactful presentations; represent the company at industry events and networking opportunities.

Leadership & Development:

• Scale-Up Experience: Proven experience in leading sales teams within scale-ups, particularly in technology companies that have successfully completed Series B funding or beyond.
• Team Development: Demonstrated ability to develop, mentor, and grow a high-performing sales team, including managing and guiding team members through periods of rapid growth and investor scrutiny.

Education Requirements:

Bachelor's degree in Business, Marketing, or a related field.

Experience Requirements:

• 5+ years of experience in sales, account management, or business development, preferably in a B2B environment.

• Proven track record of meeting or exceeding sales targets.

• Experience managing strategic accounts and working with senior-level decision-makers.

• Experienced in Smes, sales hunting, and Saas solution.

IT Literacy:

• Proficient in CRM software (e.g., Salesforce) and other sales management tools.

• Strong understanding of MS Office Suite (Word, Excel, PowerPoint) and online collaboration tools, Google functionalities & Clickup

• Familiarity with digital marketing platforms and analytics tools is an advantage.

Personality: sense of ownership and responsibility, being proactive and self-motivated, details-oriented, logical thinking and effective planning, being a team player, also being firm and persuasive, and being honest. Good telephony and email writing skills, as well as good interpersonal communication and negotiation skills, including public speaking.

Language: proficient in English & Mandarin (oral and written)

Traveling: willing to make short stints (up to 1 week) of overseas trips.

Job Type: Full-time

Pay: $4, $6,000.00 per month

Experience:

• sales/account management/ business development: 5 years (Preferred)