Sales Administrator

6 hours ago

Toa Payoh, Singapore CDG ENGIE Full time $40,000 - $80,000 per year

EV Sales Specialist (Administration Support)

Job Scope & Description

Overview:

The EV Sales Specialist ( Administration Support) plays a key role in ensuring a smooth and efficient customer experience after the sales process. This position supports the sales team by handling after-sales services, customer inquiries, documentation, and administrative tasks. The role requires excellent coordination, communication, and problem-solving skills to enhance customer satisfaction and support business growth.

Key Responsibilities:

1. Sales, After-Sales Support

  • Act as the main point of contact for customers and internal departments for post-sales onboarding, addressing inquiries, concerns, and service requests.
  • Assist customers with appointment bookings, and product-related troubleshooting.
  • Coordinate with customer service centers, technical teams, and suppliers to ensure timely resolution of customer issues.
  • Track site performance vs budgeted

2. Sales Administration & Documentation

  • Prepare sales agreements, quotations, and other necessary documents.
  • Ensure compliance with regulatory and company policies in documentation and processing.
  • Maintain an organized database of sales transactions and customer information.

3. Customer Relationship Management (CRM)

  • Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
  • Conduct customer feedback surveys and compile reports for sales and service improvement.
  • Support the implementation of loyalty programs and customer retention strategies.

4. Coordination & Team Support

  • Work closely with the sales team to ensure a seamless customer handover process.
  • Support marketing initiatives related to after-sales promotions and campaigns.

5. Reporting & Analysis

  • Generate after-sales performance reports for management review.
  • Monitor sales support metrics and identify areas for process improvements.

Requirements:

  • Diploma/Degree in Business, Sales, Administration, or related fields.
  • Experience in automotive, EV, or customer service-related roles is a plus but not a must
  • Can do attitude and great teamwork.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Proficiency in MS Office and CRM software.
  • Ability to multitask and work in a fast-paced environment.

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